• Oversaw all ticket operations for Pitt men’s basketball games, including single games, season tickets, mini plans, student tickets, home team complimentary tickets, visiting team complimentary tickets, and parking.• Used Paciolan ticket system to build everything needed for ticketed events including, but not limited to, single events, seasons, combo items, price codes, price types, promo codes, mobile forms, seat statuses, charges, delivery methods, and much more.• Solely created and managed renewal applications for men’s basketball season tickets.• Led transition to exclusively mobile tickets at home men’s basketball games.• Updated the men’s basketball eVenue ticket webpage by building and maintaining internet item groups, internet general sales set up, forms messages, and HTML coding.• Supervised the main box office and gameday workers during all men’s basketball home games, while providing excellent customer service to those with ticket concerns.• Traveled with men’s basketball team for all away games and the ACC Tournament to manage ticket inventory for coaches, players, and other support staff.• Managed Pitt’s ticket inventory during the 2023 NCAA Men’s Basketball Tournament. This included the First Four game, First Round, and Second Round and consisted of creating an order request form, allocating seats, transferring mobile tickets, and coordinating with coaches & players to ensure their ticket needs were met.

• Solely ran ticket office from March 2020 through August 2021 • Oversee main box office and gameday workers during all Duquesne football, men’s, and women’s basketball games• Help staff, train, and manage gameday workers• Led ticket office during transition from AXS ticket system to Paciolan ticket system• Use Paciolan ticket system to build everything needed for ticketed events including, but not limited to, seasons, combo items, price types, promo codes, applications, mobile forms, seat statuses, charges, delivery methods, and much more• Update the Duquesne eVenue ticket page by building and maintaining internet item groups, internet general sales set up, forms messages, and HTML coding• Built new facilities, areas, configurations, and facility maps in Paciolan for the newly renovated UPMC Cooper Fieldhouse• Collaborate with the DAF (Duquesne Athletic Fund) to allocate new seating locations for premium seat holders in the newly renovated UPMC Cooper Fieldhouse• Coordinate with business office to ensure gameday reports, settlement reports, and eQuery reports match with the ledger• Managed the seat selection process for all season ticket deposit holders

• Made 60+ outbound calls daily and set meetings with current and prospective clients to build relationships and sell MTSU football, basketball, and baseball ticket packages• Execute group experiences during athletic events• Brainstorm ideas to enhance group ticket sales opportunities and group experiences• Generated over $108,000 in ticket sales revenue in 2016-17 athletic season• Improved ticket sales revenue by over 29% ($140,000) in 2017-18 athletic season• Led MTSU to record number of group basketball tickets sold in 2017-18 season

• Made 80+ outbound calls daily to current and prospective clients to build relationships and sell WMU football, basketball, and hockey ticket packages• Exceeded yearly sales goal by 19%• Part of sales team that elevated football season ticket sales to over 5,000; over 1,500 new • Led sales team in group ticket sales during 2015-2016 athletic season; over $24,000 in revenue• Coordinated group outings and experiences for clubs/organizations• Gained vast knowledge of Paciolan ticketing system

• Made 80+ outbound calls daily to current and prospective clients to build relationships and sell MTSU football, basketball, and baseball ticket packages• Led sales team in group ticket sales during the 2014 football season• Took charge of Lightning’s Reading Club; acquired 32 new schools to participate• Coordinated group outings and experiences for clubs/organizations• Gained vast knowledge of Ticketmaster Archtics ticketing system

• Worked for the following aspects of the Crushers organization: promotions, sales, public relations/community development, game-day operations, ticket operations, sponsorship relations, stadium operations, etc.• Organized the Local Hero of the Game military promotion • Generated list of local businesses for outbound sales calls

• Assisted clients with all UT athletic ticket needs via telephone, email, and walk-ups • Made renewal and retention calls for football and basketball season ticket renewals • Organized and maintained season ticket holder database• Trained new workers the basics of the ProVenue ticketing system and all ticket office policies• Held various game-day responsibilities, including walk-up sales, pass-list, will-call, and cash balance

• Assisted clients with BGSU athletic ticket needs via telephone, email, and walk-ups• Sold tickets for BGSU football, basketball, hockey, and all Stroh Center events• Second in revenue generated on football season ticket renewals out of 12 practicum workers; over $3,000• Held various game day responsibilities including walk-up sales, pass-list, will-call, and cash balance• Researched new ideas for a student rewards program to help boost student attendance• Learned the basics of Ticketmaster Archtics ticketing system