• Recommend automotive services and repairs to promote good vehicle operation and enhance road safety.• Educated customers on vehicle systems operations and recommend regular maintenance schedules to promote optimal vehicle functionality.• Determined customer maintenance requirements, averaging ~50 per day, and assigned repairs to myself and qualified employees.• Maintained weekly sales tracking and leadership reports to support operational enhancement, personally bringing in ~$20k in sales, per month.• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 21% in the past 3 months.• Trained new employees on customer service, money handling and organizing strategies.

• Performed troubleshooting and diagnostics of malfunctioning equipment and components.• Enacted successful repairs of electrical and mechanical systems by applying technical skills and operations knowledge to keep customers businesses running safely.• Performed annual and emergency service visits, completing maintenance and repairs on all related systems, at 4 or more businesses per day.• Inspected building plans for proper number and placement of fire and life safety equipment prior to installation, numbering hundreds of devices per building.• Effectively communicated current problems, and necessary solutions with owners to keep their business within regulatory code.