Trevor Starr Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Troubleshoot and resolve client technical internet service issues, including repair, billing, and accounts.Multitask to repair a variety of services and equipment, using patience and effective communication skills to.
• Top Performer Award
• Top Customer Satisfaction Award
• Charter Appreciation Award
• Team Champion Award

Greater New York City Area

• Digital Reasoning leverage artificial intelligence to provide conduct surveillance and other solutions to large corporations. Utilizing a distributed system architecture, allows full scalability.
• Responsible for the success of large financial organizations utilizing Digital Reasoning technologies.
• Managed twenty deployments in the past year, providing highly customized environments.
• Expanded user population from 40,000 to nearly 200,000, including the first production rollout of audio surveillance to Foreign Exchange (FX) traders.

Greater New York City Area

• Actiance technologies include a scalable content store using next-generation SaaS-based distributed architecture, both in AWS and other hosting providers. Provides rich metadata for archiving eDiscovery, legal case.
• Thirteen Strategic accounts but also overlayed Enterprise accounts when necessary.
• Upsold within the accounts as corporations adopted new channels of communication. The size of opportunities ranged from 5,000 to tens of thousands (sometimes hundreds of thousands) of users.
• Onboarded new Sales Engineers to the team.
• Awards:Retention bonus ($10,000) to commit to stay with the company for at least 90 days.Spot bonus for supporting others within the Sales Organization.Recognition Award - Special Projects.MVP (Most Valuable Player).

Greater New York City Area

• While retaining existing responsibilities, facilitated sales across two territories in North America.
• 182% attainment for FY13 (April 2012-March 2013).
• Large Enterprise Team of the Year.
• First major bank in Canada to sign up for Symantec.cloud.
• Significant competitive take-outs in Financials, Oil & Gas and Retail.
• Regularly received monetary awards (21 times in FY13) for exceptional performance in teamwork, meeting and exceeding customers’ needs, and spiff incentives.

Greater New York City Area

• Responsible for the retention of existing Large Enterprise accounts and the conversion of new accounts for Symantec.cloud’s (formally MessageLabs, Inc.) portfolio of SaaS security offerings. Involved technical account.
• Worked with large channel resellers such as IBM and HP. Brought HP on board from inception, defining the model now implemented globally. This has generated over 50 new large clients through tight relationships.
• Regular customer communication and operational reviews nurtured a trusted relationship with accounts, increasing satisfaction and potential new growth opportunities. This involved liaising with Marketing and Product.

Greater New York City Area

Managed, developed and mentored personnel assigned to projects while monitoring progress and budgets to ensure successful delivery, often utilizing vendor resources. Worked closely with sales and pre sales to apprise customers and potential customers of the value of Technology Services through personal contact and on-site presentations.

Greater New York City Area

As a lead engineer in the Emerging Technologies Group, facilitated the transition of HP’s support to a global model, while establishing a strong relationship with Solutions Architects.

San Francisco Bay Area

Lead responsibility in relation to HP’s Emerging Technologies. Involved in devising the support strategy for HP to be a reseller of Openwave’s Email Mx.

Mountain View, CA

Coordinated escalations, identified resources and kept all parties informed of urgent issues. Proactively distributed information and knowledge to improve overall client satisfaction, balancing a high reactive workload and acting as a mentor to new members.

Bracknell, United Kingdom

In a Technical Marketing position, prioritized defects, enhancements and customer-funded specials. Analyzed manufacturing and localization issues, and managed support planning with R&D. Also involved in product launch activities–trade shows, customer demonstrations.

Portsmouth, United Kingdom

Delivered first and second level support for IBM’s OfficeVision email system. Involved problem management and coordination. Designed and implemented a new problem and change management system.

Bachelor Of Science (B.Sc.), Computing Science, Honors

Education record