SENIOR OPERATIONS AND STRATEGY LEADERSenior Operations & Strategy leader with a proven track record of creating clarity from ambiguity, optimizing processes, and creating operating models that result in more efficient, predictable, and profitable businesses. Has successfully driven transformation initiatives, created complex forecasting models, and constructed data-driven business cases to win strategic funding. Strong technical and implementation background in delivering customized software solutions. Passionate about collaborating with teams and coaching and mentoring others. These efforts consistently yield high-performing teams characterized by cohesion, healthy cultures, and low turnover rates. Excels at cultivating long term relationships with clients and colleagues, and influencing senior leaders to set strategy and deliver value.Key Strengths Include:TRANSFORMATION INITIATIVESTransformed businesses of two insurance brokerages for owners seeking stabilization and efficiency as part of an exit strategy. Eliminated persistent problem areas using strategic vendors and technology automation, restored a 100% compliance rating with key carriers, reduced cost 20-30% while enabling revenue growth.PROCESS OPTIMIZATIONDesigned and implemented new process and custom software to eliminate paper-based insurance claim management process. Reduced time to close cases by over 50% and reduced costs by 25% while improving broker and client satisfaction.OPERATIONSDesigned and constructed commissions forecast models to support strategic budgeting and resource planning. Models spanned lines of business and incorporated historical data to inform the forecast. Resulted in deferred hiring, reduced lead acquisition costs, and a compensation model that incentivized reps and increased profitability.COACHING/TRAINING/MENTORINGRecruited and interviewed consultant candidates, onboarded and coached new hires, and developed and delivered training internally and for client teams, resulting in high performance teams with accelerated path to productivity and significantly reduced onboarding time.CUSTOM SOLUTIONS DESIGNDesigned, managed development, and implemented a custom CRM/Ops platform for a water testing company. Led analysis with executive team, admin staff, and field service reps to design a solution to meet needs of the testers, clients, and regulators.DELIVERY & IMPLEMENTATIONDesigned and implemented tools and processes for global CPG company to launch an IT PMO. Led operational meetings and established a disciplined approach to manage a $30M portfolio.