Working as a IT Project Manager supporting the ExxonMobil launch for the entire country of Mexico. Specifically relating to all aspects of the mobile application and loyalty program within country.Also responsible for the Track that interfaced with the host payment providers at Fiserv and WEX for ExxonMobil Commercial Fleet card offer.

Providing escalated technical support to retail locations in Canada and the United States supporting all aspects of their point of sale and fuel dispensers. Assisted with the transition of work to an alternate site though developing processes and training incoming staff, supervisors and managers. Provided regular detailed feedback to stakeholders to assist in determining the future of multiple projectsSelected Accomplishments Received multiple commendations for excellent technical and customer service in my short tenure. Including a promotion to Escalations within nine months of hire.  Developed and trained a process that reduced financial liability by over $250,000USD in the first 45 days of its implementation.  Assisted in the training and development of the offsite escalation team and project integrators as part of a workflow transition.

Principal owner of Just Ask That Guy Inc. Responsible for the day to day operations of the corporation as well as providing all technical support to our customer base. Selected Accomplishments Designed and implemented IT processes and procedures for our client companies resulting in significant savings of both time and money.  Developed best in class practices allowing clients to efficiently use technology to its fullest potential while meeting their budgetary requirements.  Implemented centralized client monitoring tied to mobile redundancy to allow for virtually automated 24/7/365 monitoring of client systems. Responsible for the day to day accounting, budgeting and financial planning for the corporation.

Reporting to a Senior Operations Manager, managed the day to day operations of a team of 20-25 Technical Support Consultants, setting goals and ensuring metrics were met. Identified and resolved barriers to customer satisfaction. Developed staff coaching plans to improve results against business and behavioral goals. Selected Accomplishments Developed high performance teams that consistently outperformed the department average as it relates to key performance indicators set by the company.  Led the identification and documentation of all processes as a technical SME for Rogers products to enable a company wide redesign of the Integrated Customer Management (ICM) software during the scoping phase of the project. Achieved cost-effective management of staff growth through the co-creation and implementation of the Rogers Remote Agent Telecommunicating program. This included co-authoring the business requirement documentation and the operations documentation for the project.  Developed policies and procedures for Tier 2 support for the Rogers Home Phone product during the pre-launch phase, and adjusted them during the launch to keep pace with a rapidly changing emerging market. This increased competitiveness by rapidly responding to changes in the product to reduce customer churn during the critical onboarding phase of the product.  Increased company compliance with Federal Health and Safety regulations resulting in zero actionable site infractions during government inspections over a five-year term. Worked as a prime and subject matter expert (SME) for the onsite migration of two major telecommunication platforms and phone sub systems on a company wide, interdepartmental platform allowing for greater flexibility between call center sites and streamlined reporting throughout the company.

Responsible for peer mentoring of Technical Support ConsultantsResponsible for designing and implementing a quality program for Rogers Hi-Speed InternetImplemented training strategies to assist Team Managers in directed coaching for identified concerns.

Supporting both customers and staff at an escalated level of support

Assisted clients with their Life Insurance and financial needs.• Held a Life, Property and Casualty insurance licence, as well as a Mutual Funds license

Business Technical Support ConsultantResponsible for the launch activities of Rogers Business internet (then named Commercial Services)Responsible to respond to Rogers initial customers that had the commercial internet product, addressing their technical concerns and solving any issues that were presented.Assisting in the design and implimentation of the policies and procedures that were used at that time.

Technical Support ConsultantResponsible for answering calls in a timely manner and solving customer technical concerns over the phone.

Financial and personnel management for the Rideau River Residence Association and its associated ventures, including; "Abstentions" and the "Bree's InnBoard of Directors, Rideau River Residence AssociationExecutive Member - April 1996 - August 1997