• SCCM, ghost imaging, and provisioning a wide variety of computer makes and models• Applies custom hardware and software configurations to individual customer needs• Troubleshoots software, hardware, and network related issues during configuration• Understands the workflow between shifts and departments for best work efficiency• Communicates directly with customers to troubleshoot and resolve configuration issues• Collaborates with other team members for best configuration and policy practices

• Worked with ticketing system to troubleshoot SQL driven data issues and create new reports using SAP business objects to fit users needs.• Updated numerous state tax filing reports to new tobacco tax standards via SAP reporting, XML, Excel, text, and PDF.• Created and maintained business objects universe datasets to fit end user needs• Programmed and altered SQL database views and stored procedures for data driven reports• Created business wide mobile SAP sales data reports dashboard for use by field salesmen to improve customer sales• Presented Mobile report dashboard to all the field sales managers along with user guides• Performed administrative SAP reporting tasks by automating report schedules, emails, history, and thorough documentation of every dataset and report created.

• Updated the Art History web gallery site with HTML, CSS, JQuery, and replaced deprecated code.• Created a database homepage and a scholarly journalism website with article navigation through JQuery.• Made all websites responsive to the size of the viewing screen and redesigned the layout to end user standards.

• Manage Sub requests, employees, and time allotment for various tasks.• Provide assistance to students, chefs, and managers when needed.• Delegated food station tasks to students, creating a steady workflow and giving support where needed• Prioritized time efficiently to maintain the best possible working environment