Tracy Nicol Email and Phone Number

Technical Author position requiring the updating of Corrosion Inspection Software documentation, online user guide and training development.Software support also required in this role as previous to promotion. Software testing, Help desk advice and Invoicing.

Trainee position required testing of major software developments and documenting these changes. I was also included in training development using Adobe Captivate videos at the time. Software support included answering customer queries, invoicing and software testing.

Nightshift rota work organising confidential note distribution throughout the NHS Grampian hospital network. Fully trained in the use of Patient Management System (PMS). Prioritising and tracking down emergency notes is a large part of this role which entails a lot of problem solving, knowledge of the hospital layout and how medical sectors relate to one another. Also required is cover of the Accident and Emergency reception which involves dealing with people of all backgrounds who can be… Show more Nightshift rota work organising confidential note distribution throughout the NHS Grampian hospital network. Fully trained in the use of Patient Management System (PMS). Prioritising and tracking down emergency notes is a large part of this role which entails a lot of problem solving, knowledge of the hospital layout and how medical sectors relate to one another. Also required is cover of the Accident and Emergency reception which involves dealing with people of all backgrounds who can be difficult and distressed while maintaining calm, understanding professionalism so the correct information can be taken. Dealing directly with all medical staff, ambulance control and emergency service queries and recording details of emergency patients in transit via emergency radio. Being as helpful as possible with clear and accurate communication abilities is essential. Constant updating of patient confidential data through communication with ward staff is also a core requirement. Show less

Built my own business within the pet sitting industry alongside my work commitments. This required a lot of self-motivated work, competitor analysis, legal research and high quality customer service along with recording all my own financial information.