Recommends potential products or services to management by collecting customer information and analyzing customer needs. Coordinates and communicates lead times with customers and operations noting any unexpected increases and decreases in demand for product. Resolves product or service problems by clarifying the customer's compliant and following up to ensure resolution. Obtains accurate information from vendors relating to shipment dates and expected date of delivery. Cross-train with General Manager, Plant Manager, Office Manager and Engineering to ensure back-up to these individuals and for the purposes of succession planning.

Full operating management responsibility for the strategic planning, development, and production management of direct fabrication division with 17 employees. Introduced a series of productivity improvement, process reengineering, cost reduction and performance management programs that improved production output, product quality and customer satisfaction. Interviews, hires, schedules and supervises employees; conducts initial and on-going training, including cross-function education. Investigates and resolves employee issues. Oversees purchasing, purchase orders, bids and quotes, material pickup, inventory control, shipping and receiving. Conducts customer premise visits to schedule production, delivery times and verify receipt of finished products.Establishes and maintains strong customer relations to identify needs and increase sales.

Reviewed analyzed financials, deeds of trust, covenants and income statements.