Royce "Trey" Duncan Email & Phone Number

North Little Rock, Arkansas, Us

North Little Rock, Arkansas, Us

North Little Rock, Arkansas, Us

Experience deploying/supporting/managing Cisco CSE/AMP, ESA/SMA, Cisco SecureX, Cisco DUO, Cisco Umbrella, MalwareBytes Cloud/Nebula/EDR/ETDR, and Incident Response, Windows end-points, Windows Server 2016 - 2019, and network connectivity.Secured, monitored, managed operational and security requirements for numerous computers on the network, related systems administration, cyber security and regular maintenance as part of the IT Department team.Supported users both local and remotely with problem resolution and education.Troubleshoot hardware and software to determine and rectify network and security problems.Updated department documentation such as troubleshooting procedures, infrastructure maps, and FAQs to maintain consistent response levels.Worked with outside vendors for various project installations and services.Worked on special projects involving network security infrastructure, e-discovery, digital evidence preparation, business intelligence, video editing, graphic design, and web development projects.

Little Rock, Ar, Us

Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.Developed and implemented effective solutions for complex and large-scale projects.Performed detailed assessments of risks to determine constraints and develop mitigation strategies.Delivered projects to pre-determined budget, maintaining time parameters and quality standards.Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance.Practiced lean principles, which led to improvements in workflow and quality and waste reduction.Understanding of healthcare and insurance industries.

Little Rock, Ar, Us

Experience supporting Vmware View virtual desktops, HP thin clients, Windows end-points, Windows Server 2008 - 2016, and network connectivity.Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.Removed malware, ransomware and other threats from laptops and desktop systems.Configured hardware, devices, and software to set up work stations for employees.Explained technical information in clear terms to end-users to promote better understanding.Worked on the help desk support team as tier-three support providing assistance to an average of 250 users in an academic support environment.Standardized job tasks and trained new support team members on industry best practices and standards.Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in department inventory and knowledge base.Developed standard operating procedures and document workflows for current and future process steps.

Little Rock, Arkansas, Us

As an ER tech, I worked under the guidance and direction of the ER charge nurse. I would perform the following duties daily: Provide patient care Actively monitor the stability of critical patients Provide customer relations Prepare and Set-up numerous sterile procedures Transport patients to various locations Collaborate with staff to ensure proper patient care Wound care and splinting EKGs and heart rhythm monitoring Triage patient care Unit secretary functions Certified nursing assistant (CNA) functions Work relating to lab specimens, including collection and delivery Trauma room operations, set-up, and assistance Stocking and resupplying the department Directly assisting MD's with any required tasksI also would assist with transporting patients into and out of the department to other areas of the hospital for tests. Additional duties include helping patients to undress and dress as well as lifting and positioning them to complete certain procedures. I also often was asked to coordinate relations between care providers, patients, and visitors.

Bachelor Of Business Administration - Bba, Business Information Systems

High School, Business And Technology