Trey Eckel Email & Phone Number

Designs, codes, tests system and application projects, which includes: designing, writing, and testing programs; analyzing system and/or business problems; and/or performing related activities.Communicate with end users and gather information to ensure understanding of requirements; identify program and application problems and recommend solutions; performing maintenance to systems; and estimating time requirements and costs.Monitors, configures, and maintains systems and applications in assigned areas of responsibility; upgrades, installs, and tests new applications.Key ContributionsResearched, recommended and implemented several new software solutions including a mass notification software for the city, a citizen issue reporting software and a new upgrade to the City’s Court software. Assisted in several software implementations for various key departments in the city. This includes our ERP software, CAD software and Records Management software.Design and write SQL scripts/reports that automate data uploads and migrations as well as reports that help departments find areas where they can improve.

Designs, codes, tests system and application projects, which includes: designing, writing, and testing programs; analyzing system and/or business problems; and/or performing related activities.Communicate with end users and gather information to ensure understanding of requirements; identify program and application problems and recommend solutions; performing maintenance to systems; and estimating time requirements and costs.Monitors, configures, and maintains systems and applications in assigned areas of responsibility; upgrades, installs, and tests new applications.

Clarksville, Tennessee Area

Clarksville, Tennessee Area

Provides technical support to end-users by responding to questions regarding hardware and software malfunctions.Installs and troubleshoots hardware, software, and operating systems.Prepares and configures workstations which includes formatting and loading operating systems.Instructs students/staff on hardware and software use; recommends hardware and software for end-user needs.

Clarksville, Tennessee

- Provide professional and reliable first-point of contact to faculty, staff, and student callers requesting computing and networking assistance from the Help Desk.- Keep detailed notes and records of every call and every contact made when assisting users.- Provide to users phone support in the areas of e-mail, standard desktop applications (Windows, Mac OS, Office), custom-developed software applications, and access to campus resources (i.e., AP Mail, AP One Stop, and D2L).- Solve problems over the telephone whenever possible and gather accurate information to pass along to other staff members when solving problems over the phone is not possible.- Work with permanent staff members within the Office of Information Technology to resolve more complex problems.- Maintain lab workstations including but not limited to adding and removing programs, physical cleaning, and troubleshooting.- Troubleshoot over the phone printer and network connectivity issues reported by callers.- Set up wireless devices.- Enter data-–catalog the location, make, and model of all computers and other peripheral devices in the University inventory.- Assist permanent OIT staff with installation and removal of computer equipment. - Perform other job-related tasks as assigned by the Help Desk Manager..

Clarksville, Tennessee Area

Worked with various campus departments to move data needed from an old format database (Fox Pro) into a newer format. Created new relationships using existing tables that had no previous relationships or dependencies. Create a set of queries to pull data from the newly created database depending on the varying departments' needs.