Trey Sims Email & Phone Number

Las Vegas, Nevada, Us

• Designed operational statistic dashboards using Power BI and advised the Executive Team / Board of Trustees on new measures to maintain and increase performance.• Built customer service productivity metrics and customized reporting tools to increase accountability, productivity, and ease management workload.• Built automations and Microsoft Excel tools to increase team productivity, including fully automating a 10 hour per week task. • Designed procedures for monthly reconciliations for member data accuracy and financial reporting, including a project that resulted in identifying over $1M in underpayments from contracted organizations. • Designed and implemented quality assurance measures that led to a 10% increase in our primary revenue stream.• Improved call flows and reporting to lower abandoned call rate from 25% to less than 5%.• Tested the member portal and advised team of developers on enhancements to improve customer experience.• Oversaw data integrity efforts, including running reconciliation reports and managing cleansing with the processing team and coordinators.

Las Vegas, Nevada, Us

• Provided high-level support to a 6-member Executive Team and 8-member Board of Trustees.• Designed clear, engaging, data-focused presentations for employees, Board members, and community stakeholders.• Collaborated with the Legal Team to ensure compliance and proper record keeping.• Served on the Finance Committee to process AR/AP and employee payroll.• Built user-friendly projection tools in Microsoft Excel for a health plan with a $200M annual budget.

• Hired as a web designer for churches, non-profit organizations, and working professionals.• Designed logos and graphics for print on large scale projects including t-shirt campaigns, trailer wraps, event advertising and programs, and business materials.

Las Vegas, Nv, Us

• Developed and implemented curriculum for music students in 6th-12th grade.• Collaborated with fine arts faculty to refine instructional strategies.• Incorporated efficient technologies into the student and inventory records.• Coordinated district orchestra events as a member of the festivals committee.• Supervised and mentored student leadership team.• Managed fundraising efforts, budget requests, and expenditures.

• Developed a full-scale website and trained team members on various equipment, software, and content management systems.• Integrated online payment processors, event registration, and other technologies to improve daily church operations.• Recruited and trained a record number of young musicians.• Directed and coordinated personnel during weekly multimedia productions.• Designed marketing materials for events, activities, and summer camp.

Kalamazoo, Mi, Us

• Enforced all community living expectations while promoting academic excellence, addressing student needs, and encouraging involvement.• Created, marketed, and led student-centered hall programs to promote social, education, diversity, health, emotional, understanding, and growth.• Managed maintenance requests, incident reports, & other administrative duties.• Fostered the development of relationships among 35 residents.• Assisted in the selection, evaluation, and training of incoming RAs.• Received programming award for creating a financial literacy program and "Staff of the Year" award twice for overall annual success.

Kalamazoo, Mi, Us

• Developed leadership skills through readings, discussions, and attending lectures.• Led groups of 8-12 first-year students throughout the Orientation program.• Facilitated conversations on transition issues and University culture.• Communicated with parents and family members of new students.