Trey Poole Email & Phone Number

Los Angeles, California, Us

Led initiatives to advance the maturity of the security incident response program, enhancing capabilities during escalations. Revised incident response documentation and methodology. Led and developed a team of analysts to collaboratively address large-scale issues with significant global impact. Specialized in managing time-sensitive global escalations within a fast-paced environment, proactively identifying and mitigating malicious activity within the TikTok Ads Infrastructure.

Los Angeles, California, Us

Led team of Operation Specialists dedicated to ensuring users have a secure experience while engaging with advertisers on the TikTok platform. Collaborated closely with advertisers to establish ad policies, oversee content management, and refine review processes. Played key role in prioritizing multiple workflows, both online and off, to keep team focused on daily tasks with quality being of the upmost importance. This role led me me to managing and leading high priority projects to succession, contributing to their successful execution and progression while maintaining daily queue health.

Dublin 2, Ie

Led a team of Team Leads to ensure timely delivery of projects while also managing their respective agents. Oversaw a diverse and global team with proficiency in multiple languages, entrusted with providing customer service to the client’s global customer base. Acted as the primary PoC for the client and addressed any escalations that arose. Played a pivotal role in incubating new processes, conducting inductions, and driving continuous process improvement for the project.

Dublin 2, Ie

Accountable for spearheading a team of Raters responsible for providing feedback crucial to the enhancement of machine learning for our client. Managed multiple projects, each with distinct metrics, Facilitated the growth of the team from 4 - 9 raters, currently overseeing 54,000 jobs per week. Became POC for Quality Assurance, Reporting, and served as Subject Matter Expert for team.

Dublin 2, Ie

Accountable for spearheading a team of Raters responsible for providing feedback crucial to the enhancement of machine learning for our client. Managed multiple projects, each with distinct metrics, Facilitated the growth of the team from 4 - 9 raters, currently overseeing 54,000 jobs per week. Became POC for Quality Assurance, Reporting, and served as Subject Matter Expert for team.

Dublin 2, Ie

Led team of 17+ and oversaw a floor of 80 to manage daily inbound emails and chats from a diverse range of advertisers, including individuals, small, and large corporations with significant daily expenditures. Focused on guiding team to high performance and efficient daily operations. Additionally, played a crucial role in successful launch of the Niagara site, ensuring seamless transition.

Cupertino, California, Us

Led daily supervision efforts, fostering the development of Advisors through personalized coaching plans. Demonstrated an understanding of individual personalities and tailored coaching approaches based on specific needs. Collaborated with HR on relevant issues when necessary. Possessed experience in managing both remote and onsite teams delivering impactful results by providing coaching rooted in data, metrics, knowledge, and experience.

Computer And Information Systems Security/Information Assurance

High School Diploma