• Manage and Support information technology infrastructure for customers consisting of a large multi-site environment, including all Dell PowerEdge/ HP servers, Dell workstations, Barracuda firewalls and SAN equipment. • Configure and Manage virtual hosts and operating systems in VMware and Hyper-V environments. • Build, Configure and Manage Windows Servers 2022- 2012 , Exchange & O365, Active Directory services, Azure, DNS, DHCP, DCs, GPOs, Print Servers, Web Servers, SharePoint servers, and FTP services for the enterprise. • Manage backups as well as monitor network and server performance and analytics. • Troubleshoot and resolve clients LAN/WAN performance, connectivity and related network problems• Administer clients LAN/WAN security, backup systems, antivirus, and other software updates • Advise Companies/ Clients on IT standards, solutions and improvements.• Develop new client relationships and continue building the relationship with existing clients.

• Build, configure and deploy VMs and templates. Perform Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) conversions of multi Windows platforms, Linux, and legacy systems to a more stable virtual machine.• Design, configure, and manage ESXi hosts and operating systems in a highly structured VMware environment, including management of Vsphere 4.x/5.x client, Site Recovery Manager, datastore and VM migrations, and high availability configurations. • Create and implement OS Images, ESXi upgrades, software packages and windows updates via Microsoft System Center Configuration Manager or VMware Update Manager. • Played a key role in the migration & relocation of PWCC’s Corporate Data Center, utilizing SRM failover to keep critical systems online during the redeployment of the physical servers and NetApp SAN.• Manage Exchange 2010, Active Directory services, DNS, DHCP, DCs, GPOs, Print Servers, Web Servers, SharePoint servers, and FTP services for the enterprise. • Manage backups as well as monitor network and server performance and analytics.• Build and design custom Windows images and policies used for companywide deployments to create more efficient workstations and while reducing client downtime during computer replacement cycles and malware outbreaks. • Administer the information technology infrastructure consisting of a large multi-site environment, including all Dell Blade/PowerEdge servers, Dell workstations and SAN equipment as well wireless installations and mobile technologies.

• Designed and implemented group policy in a Windows Active Directory Domain; managed over 4000 user accounts and 800 workstations.• Acted as a liaison between IT Support Specialists and Systems Administrators to facilitate completion of joint projects; Highlights include an upgrade from a Windows NT domain to Microsoft Active Directory. Managed Microsoft Exchange account changes and maintenance.• Created and deployed custom PC images for multiple department profiles. Maintained shared resource accessibility, and increased overall workstation performance.• Led IT staff members in daily operations, including imaging, hardware replacement scheduling, desktop support, and security policy enforcement.• Provided second-tier, remote and on-site desktop support to PWCC’s Corporate Offices and 100 plus retail locations.• Responsible for Purchasing IT equipment and software in accordance with agreed budgets and specifications.

• Operated and Processed Jobs on the Mainframe and AS400 systems.• Operated and monitored tape units, printers, mass storage units, consoles and other computer related equipment.• Maximized efficiency of batch processing subsystems by overseeing and scheduling properly.• Obtained, loaded and unloaded magnetic tapes, paper and mass storage media.• Informed to application support analyst regarding any issue and ensured problems must timely be resolved.