- As an Enterprise Customer Success Specialist, I oversaw 150+ enterprise customers in the Southern US -Consistently met or exceeded annual revenue retention quota of $800k+ -In addition to renewals, 80% of my customer base in 2023 expanded their license footprint with Trend (added licenses on existing deployments, purchased new products, upgraded to the cloud, EDR (endpoint detection & response), procured professional services)- Key resource to maintain, renew, and expand current customer accounts, resulting in increased year-over- year sales and retaining customer base- Revamped handling of pipelines, forecasting procedures, and account notation to boost customer retention and provide an accurate portrait of future revenue and growth opportunities- Collaborated with account team and channel partners to discover upsell opportunities and ensure deployment of best practices within the customers’ environments, boosting product reach in a competitive market

- Managed 100+ mid-market (101-500 employees) accounts on a quarterly basis, ensuring on-time renewals, optimizing customer satisfaction, and maximizing revenue retention- Consistently met or exceeded annual revenue retention quota- Cultivated strategic partnerships with channel stakeholders to optimize revenue potential and ensure sustained customer health year-over-year

- Assisted and addressed renewal inquiries and requests for a diverse portfolio in excess of 1000+ accounts- Engaged with customers and channel partners to verify customer’s security needs and confirm quote readiness for order processing

- Facilitated the coordination of interviews for prospective candidates, streamlining the hiring process- Performed an all-encompassing audit of the employee file room to ensure compliance with company goals