Trey Goodwin Email & Phone Number

United States

Enter orders for Belgard pickups

Greensboro, North Carolina, United States

• Back end logistics to verify over 300 runs per day with correct driver and locations
• Assist with verifying driver's payroll
• Handle projects as needed from Terminal manager

Greensboro--Winston-Salem--High Point Area

• Handled 40-50 calls per day assisting with customer needs in regards to cable, internet, or phone issues
• Collaborated with 20 peers to help create a process for Master Accounts assistance
• Tracked all records touched in applicable systems for tracking purposes

• Handled 40-50 calls per day assisting with customer needs in regards to cable, internet, or phone issues
• Collaborated with 20 peers to help create a process for Master Accounts assistance
• Tracked all records touched in applicable systems for tracking purposes

• Handled 40-50 calls per day assisting with customer needs in regards to cable, internet, or phone issues
• Collaborated with 20 peers to help create a process for Master Accounts assistance
• Tracked all records touched in applicable systems for tracking purposes

Springfield, Missouri Area

• Managed the tracking of over 1000 orders per month company-wide to ensure proper payment of all completed sales
• Escalated problems and complaints about orders for each campaign to maintain customer satisfaction
• Maintaned company wide performance reports to track sales and agent preformance
• Built spreadsheets both in Excel and Google Sheets to better track orders and performance

• Tracked and entered over 20 sales daily into Verizon proprietary system correctly, ensuring that there were proper installation and payment
• Developed and monitored performance indicators for sales and staff members. Managed sales tracking tools – compiling reports as well as reviewing calls to ascertain quality service and adherence with all Verizon.
• Answered customer inquiries, scheduled meetings, and sales appointments, and made follow-ups with customers about their order status
• Performed data entry tasks for sales figures, metrics, and other relevant information, maintaining an organized and accessible filing system

Greensboro/Winston-Salem, North Carolina Area

• Interacted with customers in assisting with credit activations and troubleshooting steps to deliver excellent customer service
• Handled client communications within all call handling, quality measurement, and AC metrics

Greensboro--Winston-Salem--High Point Area

• Assisted customers with scheduling deliveries of appliances and with the replacement of damaged products. Provided product and service information by answering various queries
• Resolved product and service problems by clarifying customers’ complaints, determining the causes of the issues, selecting the best solutions, expediting corrections or adjustments, and following up to ensure resolution

Kansas City Metropolitan Area

• Regional case manager handles 25 cases per day
• Handle client communications within all call handling, quality measurement and AC metrics.
• Communicate with Tax Pros and Reginal managers to determine case resolution
• Use software programs; including but not limited to Clarify, KcUtil, Tax Vault, and computer systems to accurately document and track client contacts

Kansas City Metropolitan Area

• Assist client with setting appointments to have their taxes prepared
• Worked as a Subject Matter Expert (SME) assisting peers with client resolutions and escalated issues on the call center floor
• Assisted in monitoring floor activity of agents within the call center

• Assisted clients with questions pertaining to health care benefits for new season
• Assisted clients with signing up for new coverage or existing coverage during the open season enrollment period for federal employees.

Kansas City, Missouri Area

Kansas City Metropolitan Area

Associate'S Degree, Business Administration And Management, General, 3.5

General Education and Business Classes

Pastoral Studies/Counseling