Positive and reliable IT / Help Desk / Customer Service Technician with 10+ years of providing support to a variety of clients. Develops strong relationships while providing the highest level of customer service. Highly adaptable with the proven ability to work on a variety of projects and calls at the same time without jeopardizing quality or customer service. Skilled at continually fostering a positive and respectful work environment while ensuring that end-users are comfortable with the technology and services. A+ technical support trained and recognized as a quick learner. Knowledgeable in Microsoft Office applications as well as Windows and Mac OS.