• Oversaw all aspects of the loyalty rewards line while ensuring a strategic focus on financial institution cardholder engagement.• Spearheaded the development, implementation, and servicing of dynamic cardholder earnings and redemption programs aligned with client performance goals by leading cross-functional client strategic advisory, data analysis, and marketing teams while promoting multi-channel solutions.• Drove business success and innovation by providing indirect leadership to product, sales, IT development, service delivery, and reliability teams.• Entrusted with maintaining and handling full P&L responsibility.• Promoted a positive company image while serving as the face of TSYS Loyalty in payments industry.• Optimized efforts by transitioning a points-focused line of business to one of a member-centered engagement experience.

• Maintained full responsibility for P&L management of the healthcare business unit. • Charted the successful development of a de novo start-up into a high-performing cross-functional team tasked with developing member and employee payment solutions by leveraging in-depth knowledge of banking, payments, IT, insurance, and plan administration.• Delivered innovative leadership across sales, business development, implementations, program management, product, and account management functions.• Provided services and solutions to banks, third-party administrators, providers, and health plans. • Earned recognition for driving annual organic growth 30%, the highest rate of all TSYS units.• Pioneered key enterprise efforts and opportunities to deliver payment solutions and services to the healthcare vertical.• Implemented an innovated restricted spend solution, based on my authored pending patent, with major health plans and Walmart, Uber, and others as partners.• Achieved both the highest client satisfaction scores and highest team member satisfaction scores at TSYS since unit formation.

• Managed full P&L responsibility for a $250M revenue debt recovery subsidiary, including sales, business development, client services, IT, and operations.• Boosted revenue by 20% and operating income by 48% within one year by adding new sales channels enhancing operating model.• Led divestiture efforts of subsidiary as a result of an incompatible business model with the parent.

• Developed and oversaw a new division tasked with mergers & acquisitions (M&A) responsibilities and strategic planning across 19 lines of business and 6 operating subsidiaries.• Played a key role as trusted advisor to the Board of Directors and C-Level staff members.• Aligned objectives and bridged communications with P&L owners to perform industry/competitive analysis, improve value chains, and establish long-term product/service roadmaps.• Led several M&A transactions ranging in value from $100M to $800M, including target identification, valuation, due diligence, and deal structuring.• Maximized growth and efficiencies by effectively handling post-deal integration efforts.• Orchestrated and spearheaded the TSYS spinoff from Synovus Financial Corporation.• Strengthened new product development and go-to-market strategy creation by establishing a business innovation lab.

• Identified and pioneered key market opportunities through joint ventures, acquisitions, and partnerships in Australia, Austria, Brazil, China, England, Germany, Japan, and Korea to successfully execute the global expansion strategy.• Increased revenue from outside of North America from $0 to $363M via the aforementioned efforts.• Ensured maximum success in new markets by analyzing in-country regulatory requirements and performing quantitative segmentation studies, competitive analysis, and branding studies.