Trey Marsala, M.A. Email & Phone Number

Brewerton, Ny, Us

I work on the Customer Experience Systems team, which is a part of the larger Experience Excellence team. In this role, I work to ensure that our chatbot, powered by Ada, is working properly and is correctly trained to best respond to the needs of clients and talent.Additionally, I'm responsible for uploading and formatting the Upwork Help articles.

As the Marketing Strategist for Noble Health Services, I supported a national specialty pharmacy sales team as well as the internal marketing needs of the organization. This was done through the creation of internal- and external-facing materials, both traditional and digital; event and fundraiser management; marketing and sales supply inventory; and more.Accomplishments: Redesigned Noble’s patient portal to improve patient usability; led a rebranding campaign to better position Noble amongst its competitors; increased the digital presence of Noble Health Services; created and ghostwrote The Noble Standard – a semi-monthly clinical newsletterSkills Required: Time Management, Organization, Customer Service, Copywriting, Proofreading and Editing, UI/UX Design, Creativity, Attention to DetailTools: Adobe Creative Suite (Acrobat, XD, InDesign, Photoshop, Illustrator), Google Ads, Google Business, Google Analytics, Google Tag Manager, Hubspot. Facebook Business Manager, LinkedIn, Buffer, Hootsuite, Vyond (Formerly GoAnimate), Audacity

East Syracuse, Ny

As the Digital Communication Specialist for Paragon Home Loans, I supported several loan officers, their borrowers, and their realtor partners. This was done through borrower communication, direct mailings, and training seminars.Accomplishments: Aided in the building and launching of the new CRM, assisted in the creation of the Paragon website, launched a successful Google review campaign that yielded 23 five-start reviews in three months, reinvented the borrower communication processSkills Required: Attention to Detail, Multitasking, Graphic Design, Copywriting, Proofreading and Editing, Training and Coaching,Tools: Adobe Creative Suite (Photoshop, InDesign), Copywriting, Basecamp, Copywriting, Proofreading and Editing, BNTouch, Facebook Business Manager, Canva, Designbold, Microsoft Office

Macy'S Destiny Usa

As the Team Lead, I was responsible for the success of the Finish Line store located within Macy’s. This included inventory and sales management; recruiting, hiring, onboarding, and training associates; and merchandising.

- Ensured that inventory numbers were accurate.- Maintained a clean, safe, and shoppable store.- Oversaw all cash-office operations and associates.- Interviewed, hired, and on-boarded new associates.

- Increased rewards signups from 8% weekly to 37% weekly.- Revitalized the classroom program by remodeling the classroom, hiring new instructors, restructuring the class schedule, and better promoting the program.

- Educated co-workers and customers on how to use the products that were being purchased or sold.- Responsible for managing technology sales.- Set and maintained all technology Plan-O-Grams.- Trained in operations management.- Acted as the Manager-On-Duty as needed.

- Sold and repaired technology products, such as computers, printers, and tablets.- Sold furniture products and services, such as assembly and warranty plans. - Educated co-workers and customers on how to use the products that were being purchased or sold.

- Utilized the POS system to ring customers out.- Encouraged customers to join the MaxPerks rewards program.- Sold register add-ons, including 2/$10 paper and service plans.

Master Of Arts - Ma, Communication And Leadership, Digital Media Strategies

Activities and Societies: Lamda Pi Eta Honor Society

Bachelor Of Business Administration (Bba), Marketing