M. Trey Sofka Email & Phone Number

Orlando, Florida, United States

- Supervise a team of agents using email, chat, and phone support to rapidly resolve issues and inquiries, exceed expectations, and deliver outstanding support to our growing community of avid sports fans.- Coach, manager and develop customer operations agents and leads, including weekly 1-2-1 meetings.- Handle escalated calls from fans and assist with.

- Field inbound customer phone, chat and email inquiries- Listen and understand customer needs and concerns- Identify technical issues and use appropriate troubleshooting steps leading to resolution- Keep detailed documentation on customer interactions & handle customer requests and provide appropriate solutions and alternatives- Manage customer.

Greater Nashville Area, TN

- Partnered with 20+ different wholesale stores throughout Middle Tennessee like Dick’s Sporting Goods, Academy Sport and Outdoor, Kohl's, Bass Pro Shops and small independent run shops to train the store teams about new product and foundational apparel and footwear technology- Spearheaded the Field Marketing Consumer Insights launch within the Field.

Fort Lauderdale, Florida

- Partnered with 5 different Dick’s Sporting Goods stores throughout the Tampa, FL market to drive sell through of key product categories and new product releases- Executed all marketing and visual merchandising directives and elevated the Under Armour brand in select store accounts- Trained store teams and educated customers on the brand, new products and.

Orlando, Florida

- Provided customer service through email and phone calls for all website and B2B orders for a regional startup in Central Florida- Fulfilled and ensured accuracy of all B2C, B2B and custom team orders - Facilitated inventory control and up-to-date record keeping of raw, work-in-progress, and finished goods

Melbourne, Florida Area

Coordinated volunteers and delegated tasks to ensure the successful execution of operations & logistics races, marathons, and triathlons.

Orlando, Florida Area

- Part of a collaborative team that used email, chat, and phone support to rapidly resolve issues and inquiries, exceed expectations, and deliver outstanding support to a growing community of avid fantasy sports fans- Help share user insights and trends to all areas of the business including product, marketing, and operations- Monitored for critical site.

Orlando, Florida Area

- Ensured that store associates are up to date on training modules- Prepared yearly reviews for eligible associates and provided constructive feedback- Supervised workflow and efficiency of 20+ employees daily and communicated with hourly associates efficiently using standard company protocols and procedures. - Executed in-store marketing and pricing.

Orlando, Florida Area

- Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing Company programs. - Utilizes handheld scanner to identify items needed on the salesfloor and retrieves merchandise from inventory.

Orlando, Florida Area

Assisted with operations and logistics of behind the scenes work for the show "The Morning Drive". Involved with movement of sets, wiring of microphones for on air talent, and any additional assistance to the production staff.