Oversaw the operations of DU, Westminster, and 17th Street locations.Opened the brand new location, 17th Street, by hiring and training the entire staff, created new and efficient "To Do" checklists for each employee to do to stay busy, and spread the word locally by giving out business cards and coupons to bring in new customers and potential regulars.17th Street location ended up bringing in top three highest daily sales during lunch hours (11 AM - 2 PM) consistently and the lowest labor cost of the whole company.For 3 months, oversaw two locations at the same time with more than 40 employees combined, grossing approximately $130,000 in sales monthly.While running the two locations, managed to bring in increasing monthly sales by improving the morale of the staff, retraining the weak points, and instilled higher standards of cleanliness.Oversaw the overall appearance and performance of the store by preventing employees from taking shortcuts, making sure every chore is done correctly, and leading by example.Established excellent customer service by greeting and de-greeting every possible interaction, maintaining the highest possible quality we can serve, and resolve any dissatisfactions.Managed the inventory of hundreds of food and supply items using Emagine POS and excel to determine the cost of goods.Trained the staff to achieve mastery in their skills with a training checklist, training videos, and demonstrating said skills.Managed the labor cost by tracking the profits on Emagine POS in comparison to the number of employees on the clock and make any necessary or opportunistic changes to lower it. Consistently kept the labor cost at 12-14%.Efficiently oversaw the staff schedule to maximize the level of customer service while minimizing any possible wasteful labor costs by limiting the number of employees on the clock in comparison to the traffic flow of customers tracked by Emagine POS and Excel.

Delivered in an efficient and timely manner using the store POS and consistently averaged at 10-12 minutes per delivery which usually makes me the top two fastest couriers on staff on daily basis.Kept the appearance of the store clean by going through the chore checklists.Aimed to provide the best service possible by greeting the customers and providing the best quality we can offer.