It Support Specialist
Current- Installed and configured user workstations/equipment- Provide L1-L3 technical support daily to 150+ agents using inhouse & several third-party services- Manage and maintain JIRA incident managing system ensuring all are resolved and documented with 98% resolution rate- Maintain users in AD—creating & editing profiles, policies, and groups- Integrate client data for seamless transition to in-house application- Instilled technical confidence & direction through prompt, high-quality support