Sales Analyst Specialist
Radio Systems Corporation
Midlothian, Va
+ Prepared spreadsheets and graphs on sales statistics tracking various business metrics and sales goals+ Created database for customers ~10,000 for analysis from mySQL, crystal reports, and collaborated spreadsheets+ Supported sales team in the field with expedited RMAs, troubleshooting customer issues on individual orders+ Prepared product information, graphics, DIM, and special pricing for distributors like Amazon.com+ Daily processing of customer RMAs, NPRs, Credits and physical inventory of all products and cash received+ Identifying potential issues with product synergies, out of stock, and discontinued items to the customers + Established new SOP for returns in compliance with new performance metrics and built tracking spreadsheet+ Processing all incoming and outgoing mail and returns shipments, including picking, packing and metering mail