Ms. Hunter was responsible for searching BetaSAM, GovWin, FedMine and other sources for new/recompete business opportunities for contract bid. Once identified, she coordinated with the research analysts to conduct the capture process. Ms. Hunter was responsible for using capture data to develop strategies for contract bid. She also conducted market research to position us for contract wins. Generating data and reports to show progress. Developed go-to-market plans using products o bolster contract bids and/additions to already acquired contracts. Additionally, Ms. Hunter educated the BD team on new strategies and oversaw implementation of those strategies. Ms Hunter assisted in creation of development strategies and marketing plans.

Ms. Hunter is a passionate learner committed to expanding access to knowledge in professional, entrepreneurial and philanthropic roles. She is responsible for expanding the role of the company’s applications and solutions in the B2B market across a variety of industries including aviation, defense, energy, and higher education. Her current focus is leading the expansion of StrataGem™, the mission-oriented gaming platform that has transformed learning in the aviation and energy sectors. This includes the development of customized slide decks to be used in trainings for current customers and product demonstrations for potential customers. Additionally, she assisted a major power and energy company with their live OSHA certification training using StrataGem which was conducted virtually 2-3 times a week. Ms. Hunter is responsible for providing necessary product knowledge and technical expertise that transfer into successful sales. She assists in setting up product positioning to target customers and end users. Updates sales team and dealer network on new software developments and coordinates with marketing team to develop selling tools for presentations, demos and trade shows. Suggests concepts, enhancements and potential new partnerships. Determines, advises and closes software sales agreements. Present proposals on potential client’s needs. Present quotes and suggest solutions on customer’s needs. Uncover potential clients needs to sell solutions. Update on product information, pricing and contract terms. Assist sales through calls and web-based presentations to maintain product positioning and strategies. Handle in-depth knowledge of products and technologies, competitors and market conditions. Manage industries competitive knowledge to leverage sales cycle. Maintain full lifecycle of sales process from prospecting to closure. Serves as liaison between customers and development team to ensure all needs are met and deadlines are completed on time.

Ms. Hunter provides nationwide telephone & email help desk support (Tiers I & II) to the Federal Aviation Administration’s Acquisitions and Contracts Group. This contract supports the eDocs electronic document repository system built in Documentum which houses and controls access to soft copies of FAA contracts. She coordinates and conducts a Weekly Stand-Up meeting for the Tier I/Tier II team. She prepares and distributes the Agendas as well as the meeting minutes for the Weekly Status Meetings which she also conducts. This meeting is attended by the entire team and includes management. Assist with account creation, general access requests as well as audit access requests. She assists with the development of training material and ‘How-To’ documentation which is both used in training and distributed to the field. Ms. Hunter creates, updates, and resolves incident tickets using the JIRA Help Desk Solution. She monitors databases and email to ensure timeliness of responses, and to ensure that tickets are being closed and responded to within present SLAs. She coordinates third-party contact when necessary for support function.In addition, Ms. Hunter provided dual support to the AJI contract until December 2019.

Ms. Hunter provides nationwide telephone help desk support (Tiers I & II) to the Federal Aviation Administration’s AJI Training Group. This contract supports the eLearning platform on iPads for Air Traffic Control Specialist Trainees at the 400+ FAA maintained air traffic control towers, centers and TRACONs via VMWare Mobile Device Management. She maintains the centralization of the help desk function to support training managers and trainees. Ms. Hunter updates application content as requested, remotely resets iPads as well as coordinates escalation of malfunctions to the appropriate development and/or Apple Support. She creates, updates, and resolves incident tickets using the JIRA Help Desk Solution. She monitors databases to ensure timeliness of responses, and to ensure that tickets are being closed and responded to within present SLAs. She coordinates third-party contact when necessary for support function. Ms. Hunter has coordinated the Logistics, Shipping and Inventory Management of 4000+ Apple iPads, Apple Pencils and iPad Covers; as well as the manual installation of screen protectors on all iPads prior to shipping. She provides support to management and the client as necessary and needed. She also provides additional supports in administrative functions as needed.

Ms. Hunter provides nationwide telephone help desk support (Tiers I & II) to the Federal Aviation Administration’s ATOA-IT CruSupport, ATQA, and ART software programs (proprietary software), while also serving as team lead, providing Tier I, II and III support for the ATQA software. She also provides Tier II+ support on ATQA & WMT Scheduler (web-based program), as well as application servers located at 400+ FAA maintained air traffic control towers via remote server monitoring. She maintains the centralization of the help desk function to support Air Traffic and Airway Facility local IT subject matter experts. Ms. Hunter creates, updates, and resolves incident tickets in the Remedy Help Desk software system. She monitors databases to ensure timeliness of responses, and to ensure that tickets are being closed. She coordinates third-party contact when necessary for support function and researches vendors and resources for potential client purchase as requested. She provides backup on unsupported shifts as necessary. She also supports in administrative functions as needed.

Ms. Hunter provides specialized focused training in areas that enhance the skills and abilities of adult learners. Establish key objectives for each subject matter. Develop lesson plans describing how information will be presented. Courses included lecture combined with multimedia supplements. Customers include federal government, private industry as well as non-profit organizations. At the end of each course, attendees are equipped to use the knowledge and skills learned to help them in their job and further their careers. Topics included: Assertiveness in the Workplace, Body Language Basics, Microsoft Word, Microsoft Word for Legal, Microsoft Excel, Microsoft PowerPoint.

Ms. Hunter provides nationwide telephone help desk support (Tiers I & II) to the Federal Aviation Administration’s ATOA-IT CruSupport, ATQA, and ART software programs (proprietary software), while also serving as team lead, providing Tier I, II and III support for the ATQA software. She also provides Tier I & II support on WMT Scheduler (web-based program) and to application servers located at 400+ FAA maintained air traffic control towers via remote server monitoring. She maintains the centralization of the help desk function to support Air Traffic and Airway Facility local IT subject matter experts. She coordinates upgrade schedules for DBA team and compiles and analyzes weekly reports as requested. Ms. Hunter creates, updates, and resolves incident tickets in the Remedy Help Desk software system. She monitors databases to ensure timeliness of responses, and to ensure that tickets are being closed. She coordinates third-party vendor contact when necessary for support function and researches vendors and resources for potential client purchase as requested. She provides backup on unsupported shifts as necessary. She also supports in administrative functions as needed.

Ms. Hunter provided nationwide telephone help desk support (Tiers I & II) to the Federal Aviation Administration’s ATOA-IT CruSupport, ATQA, LDR Lite and ART software programs (proprietary software), while also serving as team lead. She also provided Tier I & II support on application servers located at 400+ FAA maintained air traffic control towers via remote server monitoring. She maintained the centralization of the help desk function to support Air Traffic and Airway Facility local IT subject matter experts. She ensured adequate coverage for the 7am-3:30pm shift within the call center. She coordinated leave schedules, conducted team briefs and provided first tier management support to the first shift team. She compiled and analyzed weekly reports as requested. She provided administrative support for the HEAT help desk software. Ms. Hunter monitored the database to ensure timeliness of responses, and to ensure that tickets were being closed. She coordinated third-party vendor contact when necessary for support function. Research vendors and resources for potential client purchase as requested. She provided backup on unsupported shifts as necessary. She also supported administrative functions as needed.

Ms. Hunter provided nationwide telephone help desk support (Tiers I & II) to the Federal Aviation Administration’s ATOA-IT CruSupport, ATQA, LDR Lite and ART software programs (proprietary software), while also serving as team lead. She also provided Tier I & II support on application servers located at 400+ FAA maintained air traffic control towers via remote server monitoring. She maintained the centralization of the help desk function to support Air Traffic and Airway Facility local IT subject matter experts. She provided administrative support for the HEAT help desk software. Ms. Hunter monitored the database to ensure timeliness of responses, and to ensure that tickets were being closed. She coordinated third-party vendor contact when necessary for support function. Research vendors and resources for potential client purchase as requested. She provided backup on unsupported shifts as necessary. She also supported administrative functions as needed.

Ms. Hunter provided administrative assistance to the Federal Aviation Administration’s Planning, Information and Analysis Division. She received calls, mail and visitors, fielding as necessary. She prepared correspondence using various MS Office 2000 programs and assisted the office manager, to ensure proper administrative coverage on a daily basis. She provided data entry and maintenance of reports. She coordinated meeting space for standard and other meetings as needed.

Ms. Hunter provided nationwide telephone help desk support (Tier II) to the Federal Aviation Administration’s Planning, Information and Analysis Division’s Cru-X and LDR-Lite software programs (proprietary software). She maintained centralization of the help desk function to support Air Traffic and Airway Facility local IT focals. She prepared and compiled incoming call statistics regarding the number and types of calls, response times, reporting functions , all while compiling a knowledge base that was shared by each of the 10 regional focals (SMEs) utilizing Blue Ocean TrackIT! Software. Calls which could not be resolved were escalated to a regional contact. She monitored the database to ensure timeliness of responses, and to ensure that tickets were being closed. She supported the administrative function as necessary.

Ms. Hunter served on a long-term contract with the Public Defender Service for the District of Columbia. She provided desktop support within a 200+ user, Windows NT (server) and Exchange 5.5 networking environment with a Windows95/Windows NT 4.0 (workstation) and Windows 2000 Professional client, with a desktop standard of MS Office Professional 97 & 2000, MS Outlook 98 & 2000. She supervised help desk function (2 technicians). She provided formal and informal training in all aspects of MS Office 97 and MS Office Professional 2000 and development of training materials/information sheets as necessary. She researched and prepared informational and statistical IT related reports as requested. Ms. Hunter also provided graphic design and desktop publishing for agency brochures and public relations pieces. She provided layout and design of bi-monthly agency newsletter. She programmed and maintained databases in MS Access. She established new and maintained current network and email accounts. She managed user resources within the network environment. She assisted with the maintenance of all equipment inventory. Ms. Hunter also provided Tier II (advanced client software) and assisted with Tier III (administrative) Help Desk support. She researched, reviewed and tested software for usage within the Agency. She obtained requisition quotes for IT equipment and supplies and provided recommendations to management for purchase. She registered software licenses and maintained a log for the Agency. She assisted with development of requirements analysis for new databases/software as well as assisted with writing test scripts for the agency's proprietary database.