Responsible to work with client, vendors & internal stakeholders across different projects to ensure the on-time & on-budget outcomes desired by the Clients.Maintained Strategic direction by understanding all technical aspects of projects, specific client industry needs and understanding industry growth direction.Participated and led Solutioning and Scoping sessions to ensure achievable outcomes met client desires.Ensured internal team understanding of technical solutions and desired outcome for the client with informational sessions & practical demonstrations of solutions.Created and managed Operational Marketing team to provide marketing services to clients. Increasing revenue and adding value to marketable services of company. Added 5 clients within 1 year adding $35k in MRR.

At Neptune we are focused on providing our clients with technical & business expertise that can evaluate, qualify and dive deep into ongoing problems in order to solve them through custom technical solutions or suggest better business processes. We offer cradle to grave product and project management, gap IT services, fractional CIO/CTO and project based services. We also partner with some of the most select technology staffing firms to be able to provide both project based contract staff and contingent based permanent staffing solutions.My personal work experience while at Neptune has included acting as a Fraction CIO for a variety of small to medium sized companies that don't have the budget for a full time CIO. I've helped in the setting of priorities and needs of the business in the process of choosing, implementing and ongoing support of Customer Relationship Management (CRM), Human Resources Information Systems (HRIS), Accounting Packages, Website, Intranet Solutions, and many other IT related systems. I've hired and trained small IT teams that manage the day to day needs of their company allowing other staff to focus on their normal jobs while these teams focus on a variety of IT related tasks.I'm also acting the Product Development team for a Healthcare Software Development company. As Product Owner, I take input and desire from company owner, CEO and current customers and design and direct a development team to create new software that will change the landscape of the Healthcare and Live Sciences industry. As Product Manager, I ensure that the Software that is being developed is on time and following the SDLC per given guidelines for Healthcare related systems. I work closely with customers to resolve issues and ensure that communications flow between the companies. I also work with 3rd party partners & vendors, managing timelines, work efforts and sprint objectives.

As CIO my responsibilities included all technology aspects of the business, ensuring that the right processes are automated and done so in an efficient and low cost manor. It is my goal to make sure that, through the use of our technology and automated processes, our staff continues to find the right positions for healthcare providers as efficiently as possible, as well as giving our staff the ability and tools to find new healthcare providers to fill the open jobs our clients bring us.Business process improvement & technical vendor management were key strengths in keeping a low cost, highly efficient IT department active.

Ensured technology systems availability and cutting edge status by meticulous planning, hands on coordinated efforts, and vendor communication and management.• Reduced communications budget by 40% a month by introducing more efficient work collaboration methods, planning and implementing Microsoft Lync VOIP system to replace analog phone system and GoTo Meeting accounts for employees. • Developed, planned & implemented Disaster Recovery Strategy that included 2 separate physical production sites using Equalogix SANs, multiple VMWare sites managed by VCenter.• Introduced “Live Knowledge Base” to close the gap between corporate office, telecommuting, and international employees. 85% of company is virtual• Increased availability and reduced IT overhead by migrating core business applications to cloud based services. Implementing automation where possible to speed service delivery and reduce mistakes.

Assisted in the creation of an IT as a service technical support company, focusing on small and medium sized companies that couldn't afford a fully staffed and experienced IT Staff.• Ensured total customer care by creating all policies and procedures that focused support on customer’s needs, and operations on discovering and recognizing trends to provide better proactive care to clients.• Reduced Operating costs after architecting internal and external technology solutions. o Implemented a redundant all-in-one network device that acted as VPN, SPAM Blocker, Network Antivirus, Intrusion Prevention and Network Routing Device.o Implemented Virtual Environment using ESXi for smaller companies that don’t need automated redundancy.• Customer Accomplishments: o Reduced IT Costs for 413 Holdings by 25% by moving to a virtualized environment o Increased Preparedness of Cowboys Stadium Events by proactive troubleshooting of POS systems and network prior to each event

Successfully led the IT Business Unit, which consisted of 3 departments (65 people); IT Systems (Network, Systems, Business Intelligence), Development (Web & Application Development, Quality Control) and Technical Support.• Reduced downtime from daily firefighting and reaction based support to proactive management by implementing Change Management and Emergency Response Procedures.• Led Data teams (Warehouse, Architecture and Reporting) & Development teams in order to implement new version of web-based enterprise reporting application. Focused features on position based dashboards and drill downs.o Coordinated Data Mining and Business Process Analysis for project, included working with other department heads to determine and plan the strategic order of project completion and application.• Decreased delivery time of development projects by 65% by implementing a standardized Software Development Life Cycle along with a standard Object Oriented Code base, switching to Agile methods and enforcing Quality Control.• Improved customer service rating for internal technical support team by 35% by creating a roving Desktop Support team that acted as personal technical trainers and champions of change to the end user environment.• Reporting directly to the COO & CEO, managed all current and future Technology projects based off of changing business & industry needs.• Maintained business relations with technology vendors though careful consideration and negation of contracts and purchases.• Increased communication and morale within the department by holding monthly motivational and information exchange departmental meetings, allowing a free environment to exchange ideas, disseminate updates on projects and recognize achievements.

Stabilized IS Services group by creating and implementing polices and procedures that improved internal customer service ratings, decreased downtime of customer facing associates and ensured fast and accurate support of critical business systems.• Increased internal customer service ratings by 65% by researching, writing business case and then negotiating and implementing a help desk ticketing and customer management system and Change Management procedures.• Revolutionized the support of the main mission critical business system by identifying the need for industry experienced personnel and training them on the technology instead of trying to train technical people on the nuances that experience teaches. This is now a standard in the multi family housing industry and most of the original team-members are now running departments for other companies.• Reduced IT asset loss rate to 1% per year by implementing Asset Control Policies and an Asset Inventory Control system.

During tenure quickly rose from Lead IIS Support Engineer to Enterprise Systems Manager due to tenacity and anything is possible attitude. Go-To guy for executive management when special or crucial projects MUST be accomplished correctly.• Managed first project aimed at attempting to host corporate infrastructure systems. This was during the time that only websites and SQL databases were hosted outside of the corporate infrastructure. Successfully hosted Domain, Exchange & File Servers over the internet when Microsoft told us it could not be done.• Completed, 2 months ahead of schedule, a Dedicated Support Team supporting high end customers, including all equipment, staff, training and policies.• Reduced IT budget by 20% by standardizing corporate PC assets by job requirements.

Managed network infrastructure, web-site design and technical support of ISP and Web Dev firm.• Held first ringside on-line blow-by-blow chat session on RoyJonesJr.com (1997)• Recognizing the revenue potential and website loyalty by introducing on-line socialization, created an on-line community where members could post to each other’s pages and communicate back and forth, this was 6 years prior to MySpace.

Ensured that the Commander of the US Navy’s Third Fleet received daily briefing of intelligence matters that pertained to his area of responsibility and key world events by researching, analyzing and condensing intelligence collection data.• Researched, chose subject matter and briefed 3-star admiral on world events.