As a Cloud Run Manager, I am entrusted with the role responsible for managing the operational aspects of a software application after it has been deployed. This could include monitoring, troubleshooting, and ensuring the overall health and performance of the running application.I ensure the seamless functioning, scalability, applications within the cloud environment.I possess strong organizational and leadership skills, as demonstrated by my successful leadership of a cross-functional team comprising both onshore and offshore members. In this role, I was responsible for overseeing and coordinating the delivery of services, ensuring excellence in execution and client satisfaction.

Gestion des Incidents Majeurs et escaladesGérer des incidents et des Problèmes dans le respect du SLAGestion de la relation avec les clientsCoordination entre les différentes entités R&D, Support, Infrastructure et Services afin de garantir la Gérer la stabilité et la continuité de la Production.Assure le reporting d'activitéConstruire les indicateurs de performance et de suivi Définir les procédures journalières et mensuelles de suivi de l’activitéDéfinir les mesures afin de garantir et d’améliorer la performance de la production Assurer la maintenance préventive Garantir la mise à niveau de la ProductionGarantir la continuité du flux de Production

Create and manage of ten Support engineers dedicated to European large accountsEMEA Support Manager Deputy (40 people)Setting up training strategies and team building to achieve Service Level Agreement (SLA)Incident management between Support and R&D.Ensure the corrections delivery quality (tests and qualification)Manage, organize and ensure technical skills evolution for a « Near shore » support team based in RomaniaDevelop business processes between business units (Consulting, Support, R&D)Coordinate and manage Customer Alerts.Increase customer satisfaction by setting up ITIL communication processes

Technical support on the Axway product (EAI/EDI/B2B) Develop EDIFACT/SAP flows on the AMTRIX platform