Tri Tang Email & Phone Number

New Port Richey, FL, US

• Managed AWS servers, ensuring optimal operation, system backups, and imaging processes
• Provided comprehensive technical support and project-based consulting services, ensuring efficient and seamless operations for diverse client needs.
• Delivered customized solutions to enhance operational efficiency and environment functionality, ensuring projects met high safety and regulatory standards in sensitive settings.
• Collaborated with multidisciplinary teams to implement, and optimize operational improvements, adhering to stringent safety and quality standards.
• Conducted detailed assessments and provided strategic recommendations to enhance functionality and productivity across varying professional settings.
• Handled financial processes related to customer transactions, including billing, payment tracking, and account monitoring, using NetSuite and Excel.

Palm Harbor, Florida, United States

• Directed the comprehensive utilization of Excel and pivot tables to implement and consolidate financial data sourced from a cloud-based database.
• Translated vast financial data encompassing over $8,790,100 into clear and actionable insights to drive informed decision-making.
• Identified and reviewed approximately 27,869 input data points in the financial database, leading to a weekly time savings of over 40 hours previously spent on manual data analysis and management.
• Ensured seamless synchronization of critical financial data between local data and the cloud-based database.
• Provided guidance to colleagues, resulting in an 80% increase in workplace knowledge and proficiency in utilizing key financial data entries, leading to enhanced productivity.

• Conducted critical SQL queries on a database with over 200 tables, identifying discrepancies in $192,000,000 revenue and 349,672 ambulance trips for fiscal years 2020-2021.
• Earned commendation from the bureau director within three months, recognized at a major department meeting attended by over 90% of staff and management.
• Contributed to the development of manuals, SOPs, plans, and procedures.
• Configured and deployed end-user devices, maintained and repaired CF-20 Toughbook Tablet PCs, and managed software troubleshooting.
• Functioned as a liaison to vendors, contractors, and the County IT Department, supporting resolution of various technical problems.

• Successfully managed diverse tasks and responsibilities across two departments with minimal supervision.
• Optimized data collection and manipulation across multiple databases using Crystal, SQL, and Access, achieving a 30% improvement in data integrity and reducing update time by 20%.
• Maintained and ensured accurate recording in the Electronic Patient Care Report (EPCR) database, resolving software and hardware issues for EPCR systems countywide.
• Provided technological support across two departments, addressing a wide range of issues, and ensuring seamless operations.
• Functioned as a liaison to vendors, contractors, and the County IT Department, supporting resolution of various technical problems.
• Assisted with Hazmat and CME projects, maintained a "Change log" database in SQL, and oversaw equipment receipt, setup, and software installation.

• Accessed and updated a large proprietary database containing over 2,000,000 points of contact.
• Ensured accurate information for application processing, data verification, and management.
• Managed a high volume of incoming calls, chats, emails, and self-service ticketing queues.
• Delivered accurate and appropriate information to clients.
• Provided continuous support to clients via phone, chat, email, and remote connectivity tools.
• Promptly addressed all client issues.

• Assisted in installing client hardware and software, assembling custom-built systems according tocompany requirements.
• Configured and deployed new workstations, printers, and peripheral devices to improve operationalefficiency.
• Conducted comprehensive hardware diagnostics, repairs, and support for laptops and desktops acrossvarious operating systems.
• Troubleshot network issues and configured network settings to ensure seamless connectivity.
• Maintained, updated, and modified a proprietary database system to ensure accurate inventoryrecords, sales metrics, client data, and gross profit margins.
• Executed data backup and recovery procedures to safeguard critical information.

Tampa, FL.

• Performed hardware and software diagnostics, conducting necessary repairs to resolve issues.
• Implemented solutions for common software problems, including operating system reinstalls andsoftware updates.
• Employed various software tools for virus and malware removal, password recovery, data cloning, anddata retrieval.
• Conducted comprehensive hardware diagnostics, repairs, and support for laptops and desktops acrossvarious operating systems.
• Managed system updates and software installations to maintain optimal performance and security.
• Maintained detailed records and files of repairs, solutions, and troubleshooting notes to ensurecomprehensive documentation for database input.