Trianna Christian G. Email & Phone Number

Costa Mesa

Provide technical support for users experiencing issues with auto accessories and household products which includes back up cameras, LED lights, portable jump starters, security cameras and light fixtures.Assist and resolve customer requests and/or problems in a prompt and professional mannerProvide knowledgeable answers to questions about product, pricing.

Irvine, CA

Provided technical support as a first point of contact for users experiencing system problems, which includes technical problems with their own email or their website.Manage a high volume of inbound and outbound calls emails and tickets. Maintained communication with various teams (Development Team and Sales)Answered questions and educate customers by.

Greater Los Angeles Area

Provided customer service while utilizing service-based systems such as SAP, SBT, GSPN, GMP, and RSP.Handled customer disputes, submit exchanges and/or refunds for customers via tracking system GCIC. Utilized customer-based tracking and repair systems. Approved and submit out of warranty extensions.Created, canceled and submitted RMA’s, Sales Orders, and.

Garden Grove

• Inbound Sales, Retention and Technical Support responsible for achieving a monthly revenue quota in data, cable, and phone Positioned the sale of Time Warner Cable products by using transitional selling techniques..

London, United Kingdom

Specialized in Retention of residential accounts in internet, cable and phone serviceAuthorized to make offers via promotions credits to accounts, account upgrades and other changes to provide ultimate customer satisfaction and maintain account levels.Provided superior customer service; handled account inquiries, service changes, placed new service orders.