Triana April Liani Email & Phone Number

Jakarta, Indonesia

• Managed day-to-day operations for over 250 cleaner partners at OKHOME in Jakarta, Indonesia.• Conducted hiring and selection processes to maintain a stable utilization rate of 70% to 80%.• Developed and implemented a training program (Consultant Leaders Program) to enhance partner performance and scalability of partner management.

Surakarta, Central Java, Indonesia

• Led the Area Expansion of Kitabeli in Solo Raya, overseeing Acquisition, Retention, & Supply Chain divisions• Achieved Best-performing City Manager status for two consecutive months, contributing over 10% of total GMV• Successfully delivered the Number of Acquired Mitra to support company expansion efforts

- Built mutually beneficial relationship between User, Mitra, and Communities with Kitabeli- Utilized data to understand what worked and what did not on community programs to improve the engagement rate- Projects: 1) Grebek Kampung | Contributing over 30% of Solo's GMV, Increase 30% the number of Mitra and users acquired2) Users lottery | Increasing the AOV of Solo from Avg Rp 80.000 - Rp 100.000

Yogyakarta, Indonesia

• Built and maintained relationships with SME community partners to enhance collaboration and drive business growth.• Led social media and communication campaigns aligning with marketing strategies, resulting in increased brand visibility and engagement.• Managed the online resellers community, ensuring smooth operations and customer satisfaction.

Yogyakarta Area, Yogyakarta, Indonesia

Duties included1. Observing various customer pending cash-out transactions to flag or identify suspicious activity2. Approving, rejecting and monitoring the pending cash-out transactions that comes through the customers’ accounts

Yogyakarta Area, Yogyakarta, Indonesia

• Managed a team of 12 customer service staff at AMAZARA in Yogyakarta, Indonesia• Created KPI and SOP to measure customer satisfaction and improve service• Conducted evaluation, development, and training of CS staff• Achieved a Net Promoter Score of 9.5/10.00

Yogyakarta Area, Yogyakarta, Indonesia

Jl. Jend. Gatot Subroto Kav.10 Jakarta

• Interpreted and translated content for LIPI's website to enhance international communication.• Wrote engaging articles for the monthly magazine to showcase the bureau's work.• Managed and facilitated visits from foreign institutions to foster partnerships.• Assisted in coordinating the successful execution of the bureau's annual event.

Yogyakarta Area, Yogyakarta, Indonesia

I was involved in Southeast Asian Language Training Program (SEA GATE) 2017 for students from Faculty of Liberal Arts, Thammasat University, Thailand. Duties including but not limited to:1. Teaching and providing basic Indonesian grammar, reading, and speaking instruction2. Assessing students' progress in learning session3. Becoming their buddy during the program

Yogyakarta Area, Yogyakarta, Indonesia

I was involved in Volunteers in Asia (VIA) Program for students from United States. Duties including but not limited to:1. Teaching and providing basic Indonesian grammar, reading, and speaking instruction

Yogyakarta Area, Yogyakarta, Indonesia

I was responsible for Public Relations of Students Admission, Vocational College, Universitas Gadjah Mada.Carrying out communication responsibilities between the college to the general public, duties including: 1. Writing articles2. Making flow chart3. Maintaining social media as well as creating the content

Bachelor'S Degree, English Language And Literature/Letters, 3.82/4.00

Activities and Societies: Debating

Associate'S Degree, English Language And Literature/Letters, Gpa : 3.91/4.0

Activities and Societies: Research Unit, Debating, and Student OrganizationsShe graduated summa cum laude from Universitas Gadjah Mada.