Triana Dessy Fitrianti Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

Mekari is a leading Software-as-a-Service (SaaS) company that provides cloud-based business automation solutions to support the diverse business landscape in Indonesia, catering to businesses of all sizes through technology.This role focuses on Revenue Operations & Strategic, driving business analysis and strategic decision-making by gathering, documenting, and analyzing stakeholder requirements, translating them into actionable insights and functional specifications. It serves as a liaison between business and technical teams, coordinating company-wide projects with the corporate strategy team. Responsibilities include collaborating with the CRM team to enhance systems, the data team for Tableau analysis, and the product team to optimize platform performance.Business Unit: Revenue (Sales, Marketing, Telesales, Presales, Sales Development Representative, System Integration, Corporate Partnership, Partnership Engagement, and Affiliate/Referral Program)Tribe: PlatformProduct domain: HRIS (Mekari Talenta), Accounting (Mekari Jurnal), Omnichannel and CRM solution (Mekari Qontak), and Tax (Mekari Klikpajak)

Jakarta, Indonesia

Following an internal transfer from CRM Ops to Business Analyst, I continued as an individual contributor assigned to the Partnership and Referral team. Here, I remained instrumental in CRM operational matters, which included partnership and sales functions. I also play a pivotal role in generating all reporting needs for the Revenue Team.Business Unit: Revenue (Sales, Telesales, and Partnership Acquisition)Tribe: GeneralProduct domain: HRIS (Mekari Talenta), Accounting (Mekari Jurnal), Omnichannel and CRM solution (Mekari Qontak), and Tax (Mekari Klikpajak)

Jakarta, Indonesia

At Mekari Qontak, I effectively managed CRM operations, ensuring system efficiency and data accuracy with minimal supervision in a fully remote setting. I collaborated with leaders and engineers to enhance CRM capabilities. When my direct report went on maternity leave, I adapted by taking on additional responsibilities and executed the CRM data migration for our merger and acquisition. This role showcased my ability to handle critical tasks independently while bridging the gap between business and technology teams.Business Unit: PMO/CEO OfficeTribe: CRMProduct Domain: Omnichannel and CRM Solutions (Mekari Qontak)

Jakarta, Indonesia

PT Karsa Lintas Buwana (KLB) is a subsidiary of Kalbe Nutritionals. Since then, Kalbe Nutritionals has expanded rapidly to strengthen the parent company’s digital solutions offerings, focusing on health e-services. PT KLB has 3 subsidiaries: PT Medika Komunika Teknologi (KlikDokter), PT Karya Hasta Dinamika (KALCare), and PT Cakra Radha Mustika (KALBE Rewards), which are engaged in various business areas including e-healthcare, e-commerce, customer relations management, digital brand management, and store activation. I was promoted as a Team Leader. In that role, I acted as a manager; overseeing quality assurance within my team of 12 members. My tasks included supervising QA for KALCare (all social media, commerce, website, and offline store) and KALBE Rewards (membership and loyalty). Additionally, I was entrusted to handle regulatory compliance with government agencies, such as The Indonesian Food and Drug Authority / BPOM RI.Project: Mystery Guest Store Activation, Mystery Call, and Mystery Shopper (e-commerce and telemedicine) initiatives to enhance customer retention and loyalty.Business Unit: Service Quality Management (Quality Assurance & Sales Trainer)Product domain: e-commerce, website and store activation (KALCare), telemedicine (KlikDokter), membership and loyalty (KALBE Rewards), social media and outbound/inbound calls (All KALBE Nutritionals)

Jakarta, Indonesia

As a Quality Assurance Auditor, I've been internally moved four times. Initially, I handled QA responsibilities for KALCare (e-commerce, website, and store activation). Later, I oversaw quality assurance for all KALBE Nutritionals channels (WhatsApp, Facebook, Instagram, Twitter, email, and live chat), as well as for both outbound and inbound calls. Finally, I took charge of QA duties for KlikDokter (telemedicine).Business Unit: Service Quality Management (Quality Assurance & Sales Trainer)Product domain: e-commerce, website, and store activation (KALCare), telemedicine (KlikDokter), membership and loyalty (KALBE Rewards), outbound/inbound calls (All KALBE Nutritionals), and medical devices (Elvasense and Sensitif)

Jakarta, Indonesia

Specialize in helping clients achieve their goals of fat-loss, weight gain, weight loss, and healthy eating habits.

Jakarta, Indonesia

Specialize in helping clients achieve their goals of fat-loss, weight gain, weight loss, and healthy eating habits.

Malang Area, East Java, Indonesia

- Collected data using tools, such as food frequency questionnaires, 24-hour recalls, blood glucose records, and focus group discussions (FGD).- Provided nutritional counseling, education, and cooking lessons to patients and caregivers to promote healthy eating.- Monitored dietary intake through visits and WhatsApp, evaluating the effectiveness of nutrition plans and keeping detailed records.- Analyzed data with SPSS and collaborated on research into the impact of nutrition education for Type 2 Diabetes Mellitus (T2DM) patients.

Batu, Jawa Timur

- Developed and implemented nutrition programs for food service establishments, focusing on patient dietary needs and quality standards based on FSMS ISO 22000.- Analyzed patient food consumption patterns and forecasted food requirements based on patient numbers and dietary needs.- Participated in menu development and recipe testing for new food offerings, considering nutritional value, patient preferences, and dietary restrictions.- Monitored food safety and hygiene practices to ensure compliance with quality standards, maintain organoleptic properties, and meet regulatory requirements.- Trained hospital staff on food safety, health, and hygiene practices to ensure consistent adherence to standards.- Conducted audits to assess food service operations, provided recommendations, and implemented improvements to optimize food distribution and service processes based on audit findings and satisfaction surveys.- Worked closely with hospital management to resolve food service challenges, ensured smooth operations, and addressed any issues.- Provided accurate and timely reports, maintaining effective communication with hospital departments to ensure alignment with patient care and operational goals.

Malang Area, East Java, Indonesia

Objective: Focused on addressing anemia and promoting a positive body image among adolescent girls through tailored nutrition programs.Case/Target Group: Adolescent girls (10-19 years old)Community Engagement and Outreach: Primary Health Care (Puskesmas), Integrated Health Posts (Posyandu), Elementary, Junior and High SchoolsJob Description:- Collected data using customized questionnaires (SQ-FFQ, 24-hour recall, and nutritional assessments) and independently processed the collected data using SPSS software.- Assessed the existing program and evaluated intervention effectiveness.- Designed enhancement programs tailored for "adolescent girls" focusing on anemia and positive body image, based on research results.- Programs included nutrition counseling sessions and support for health workers at Posyandu centers and school events (seminars, workshops, games, and distribution of blood supplement tablets) in all schools in the operational area of Puskesmas Wonokerto.- Collaborated with healthcare professionals, community organizations, and local authorities to develop and implement these programs.

Malang Area, East Java, Indonesia

- Managed 32 diverse patient cases across multiple hospital departments, including surgery, internal medicine, dialysis, nutrition clinic, pediatrics, obstetrics and gynecology (focusing on cervical cancer).- Provided specialized care for a complex pediatric case involving a toddler with "Global Developmental Delay," seven accompanying conditions, and a family history of TB and stunting.- Conducted nutrition education sessions, educating patients on high-protein diets, antioxidant-rich foods, and the Dietary Approaches to Stop Hypertension (DASH) diet.- Delivered practical nutrition demonstrations, including cooking techniques for F75 and F100, to address severe malnutrition in pediatric cases.- Collaborated with healthcare teams to develop and implement nutrition intervention plans tailored to individual patient needs.

Malang, East Java, Indonesia

The objective of the "Program Kerja Nyata Mahasiswa" (PKNM) was to promote Interprofessional Education (IPE) and Collaboration (IPC) for patient care in a community healthcare setting, where I collaborated with students across various health disciplines and reported to a supervisor specialized in community healthcare, involving stakeholders (patients, patients' families/caregivers, healthcare team, and primary health care facilities teams).Case: - An adult with T2DM and retinopathy- An elderly person with T2DM and a diabetic foot infection- An infant (3 months old) with food allergiesNutrition Intervention:- Utilized tools like the Semi-Quantitative Food Frequency Questionnaire (SQ-FFQ), health behavior assessments, and food diaries for information gathering and regular patient monitoring in the community.- Provided education on carbohydrate counting with and without insulin, personalized meal plans, and food allergy testing and elimination recommendations.- Conducted comprehensive examinations, facilitated referrals to primary healthcare facilities, and implemented customized elimination diets for allergic infants in the community.

Malang, East Java, Indonesia

Objective: Designed and implemented tailored nutrition assistance programs to improve toddler nutrition through personalized counseling and education. Reviewed existing government and primary health care programs for toddlers to identify gaps, leading to the creation and maintenance of new programs that better serve the community’s needs.Case/Target Group: ToddlerCommunity Engagement and Outreach: Integrated Health Posts (Posyandu), Community Health Centers (Puskemas), community, and residents housesJob Description: - Entrusted as the leader of the toddler team to compile all data and serve as the Person in Charge (PIC) on the final day of the program at the subdistrict level.- Conducted nutrition projects focused on improving toddler nutrition, providing tailored counseling and education to local community members.- Utilized comprehensive quantitative and qualitative research methods, including gathering data using questionnaires in 80 households, in-depth interview, focus group discussion (FGD), to assess nutrition across diverse life stages and analyzed data using SPSS to evaluate existing nutrition programs and identify improvement opportunities.- Engaged with community members to assess nutritional needs, gather feedback, and conduct workshops and seminars to promote healthy eating habits.- Developed and implemented community-based nutrition programs aimed at improving overall health. Collaborated with healthcare providers, conducted stakeholder analyses, and innovated new programs based on data and community feedback.- Developed, implemented, and oversaw 8 tailored nutrition initiatives focused on improving toddler nutrition, guided by our research findings.- Collaborating closely with Primary Health Care, such as Integrated Health Posts (Posyandu), Community Health Centers (Puskemas), and schools. I seamlessly integrated comprehensive nutrition education into their programs.