Provided quality, accurate, timely and professional administration and specialised support services to the Advocacy Division, across 6 departments; including community events, meeting and greeting guests and providing back-up support for the Executive Assistant to the Chief Communications Officer, with a high regard for confidentially; upholding Privacy Principles regarding sensitive personal, private and commercially sensitive information. The ability to remain extremely task focused and prioritise the needs of each department to meet individual deadlines.

Administrative support to Managers across two busy divisions, updating relevant databases and creating End of Month reports on written, verbal and online interactions with members meeting expected deadlines, accuracy and eye for detail. Uploaded project, event and research contracts and insurance documents to RACQ internal system. Managed logistics for, and assisted with, technical project field testing.

Administrative support to Managers of two busy departments also Technical Researchers and Technical Advisors. General office administration duties, End of month reporting, Complaints register maintenance and tracking of, and ensuring action items and timelines were adhered to.

Accounts payable and receivable, invoice entry, process payments, debtor follow up.

In-bound call centre, Product recommendations to suit customer Insurance, Membership and other RACQ product needs. Updating and Maintenance of customer database records.

Front-of-house client greeting, Appointment setting for clients, dealing with customer enquiries, daily job allocation to on-station and on-site inspectors, reallocation of work on short notice, relief supervisor role as required, typing of vehicle inspection reports.

Partner in family business – Scientific Instrument & Automotive workshop equipment service & repairs including Defence contracts.Full function admin including: General administration, accounts payable and receivable, payroll, Invoicing, ordering, customer and supplier liaison, job bookings.