Thomas Richards Email & Phone Number

Durham, North Carolina, United States

Asheville, North Carolina

Management of daily operations for family-owned martial arts studio. Assisted members with enrollment process, billing & invoicing, and membership inquiries. Daily calendar maintenance, meeting scheduling, and event planning. Creates reports and documents as efficient records.Provide members with thorough support for all inquiries regarding memberships and.

Scottsdale, AZ

• Using strong communication skills, provided full service order fulfillment support to customer for inquiries, order processing, billing and invoicing, returns, and other customer service needs. Efficiently gather.
• Professionally handle requests from customers via telephone, email and fax and ensure that issues are resolved both promptly and thoroughly. Processed customer orders through SAGE.
• Provide confidential service and support for billing & invoicing, payment processing, credit memos, and returns. Processed customer transactions via Paytrace.
• Detail oriented and works with high degree of accuracy. Ability to multitask. Possess strong problem solving skills with the ability to handle stressful and difficult situations.

Phoenix, AZ

• Supported staff of 100, provided administrative support, and managed daily mailroom operations. Developed procedures and standards for shipping and receiving, ordered and inventoried office supplies. Archived and filed.
• Created online handbook of daily shipping standards and procedures for UPS and USPS systems for staff.
• Managed daily shipping and receiving including direct mail and pallet deliveries. Fulfilled Reader Incentive mailings up to 200 pieces for Client Services and Ritz Carlton Ad Sales team.
• Maintained office supplies by negotiating 22% savings on company account. Created full service office kitchen and introduced Square credit card to increase sales.
• Assisted Human Resources, managed job postings, assessments, and new hire orientation. Acted as back up to front desk including answering phones and greeting staff and clients.
• Planning company events including monthly Happy Hour, Free Food Friday lunch, annual holiday party, and other celebrations.

• Manages daily incoming and outgoing mail and carrier deliveries
• Coordinates with vendors for campus deliveries
• Prepares incentive mailings for various departments
• Orders general office supplies; maintains supply stocks. Organizes and maintains Town Center full service kitchen
• Acts as company courier for pickups and deliveries
• Purchases and maintains proper postage and postage equipment

San Diego, CA

Processed incoming deliveries of store merchandise. Acted as manager for stand alone calendar kiosk including inventory, ordering, and staff scheduling. Greeted and assisted customers with sales.

Bachelor Of Arts (Ba), Secondary Education And Teaching

Secondary Education And Teaching

Secondary Education And Teaching / Genral Studies

Activities and Societies: Red Masquers Theatre Group