Thomas Richards Email & Phone Number

Durham, North Carolina, United States

Asheville, North Carolina

Management of daily operations for family-owned martial arts studio. Assisted members with enrollment process, billing & invoicing, and membership inquiries. Daily calendar maintenance, meeting scheduling, and event planning. Creates reports and documents as efficient records.Provide members with thorough support for all inquiries regarding memberships and billing & invoicing in a friendly manner. Communicates policy information to members to ensure clear understanding. - Works closely with management, instructors and after school staff to develop policies and rules to create effective learning & office environment. - Support meetings and events to include logistics, agenda development, note taking, communication and follow-up.- Coordinate the preparation, editing, and distribution of correspondence, reports, and documents.- Coordinate event participation including registration, planning, staff scheduling, member volunteers, set up and break down.- Communicated with landlord and vendors to maintain and update office as needed. Scheduled installations, inspections, and deliveries during office expansion and remodel. Processed payments for invoices and bills.

Scottsdale, Az

Using strong communication skills, provided full service order fulfillment support to customer for inquiries, order processing, billing and invoicing, returns, and other customer service needs. Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable. Filing and record retention.• Professionally handle requests from customers via telephone, email and fax and ensure that issues are resolved both promptly and thoroughly. Processed customer orders through SAGE. • Provide confidential service and support for billing & invoicing, payment processing, credit memos, and returns. Processed customer transactions via Paytrace.• Detail oriented and works with high degree of accuracy. Ability to multitask. Possess strong problem solving skills with the ability to handle stressful and difficult situations.

Phoenix, Az

Supported staff of 100, provided administrative support, and managed daily mailroom operations. Developed procedures and standards for shipping and receiving, ordered and inventoried office supplies. Archived and filed publications, newsletters, and company records.• Created online handbook of daily shipping standards and procedures for UPS and USPS systems for staff. • Managed daily shipping and receiving including direct mail and pallet deliveries. Fulfilled Reader Incentive mailings up to 200 pieces for Client Services and Ritz Carlton Ad Sales team.• Maintained office supplies by negotiating 22% savings on company account. Created full service office kitchen and introduced Square credit card to increase sales.• Assisted Human Resources, managed job postings, assessments, and new hire orientation. Acted as back up to front desk including answering phones and greeting staff and clients.• Planning company events including monthly Happy Hour, Free Food Friday lunch, annual holiday party, and other celebrations.• Coordinated travel, scheduled meetings and appointments for company owner. • Provided guided tours of mailroom and front office during new staff orientation. • Maintained upkeep of office by supporting Building Operations Manager with daily repairs and maintenance including plumbing, electrical, A/C, and alarm system.• Developed system of archive publications for staff and clients.

• Manages daily incoming and outgoing mail and carrier deliveries• Coordinates with vendors for campus deliveries• Prepares incentive mailings for various departments• Orders general office supplies; maintains supply stocks. Organizes and maintains Town Center full service kitchen • Acts as company courier for pickups and deliveries • Purchases and maintains proper postage and postage equipment • Reconciles shipping/mailing records with supplier billings• Acts as back up for First Impression Specialist, including phones, opening and closing procedures, and greeting visitors• Acts as back up for Building Operations Manager• Organizes and maintains archive magazine back issues and company records• Assists VP of Tremendous People with job postings and candidate assessments• Other duties and responsibilities as assigned

San Diego, Ca

Processed incoming deliveries of store merchandise. Acted as manager for stand alone calendar kiosk including inventory, ordering, and staff scheduling. Greeted and assisted customers with sales.

Bachelor Of Arts (Ba), Secondary Education And Teaching

Secondary Education And Teaching

Secondary Education And Teaching / Genral Studies

Activities and Societies: Red Masquers Theatre Group