Tricia Devries Email & Phone Number

Detroit, Michigan, US

- Establish Scrum Agile methodologies, process, and ceremonies for Custom Development in Global Design IT- Champion both Jira and ServiceNow implementation and adoption - Lead Quarterly Sprint Planning for all Custom Development Applications within Global Design - Identify key milestones for long term product roadmaps in Global Design - Manage.

Detroit, Michigan, US

• Continue to perform all responsibilities of a Senior Business Analyst, which include:o User Story creation and weekly backlog grooming using Azure DevOps ADS/ADO and ServiceNowo Requirements gatheringo Project.
• Participate in leadership decision making conversations including:o Product/project estimation and backlog prioritizationo Feature prioritization leveraging Azure DevOps ADS/ADO o Collaborate with senior leadership.
• Mentor business analysts within the organization o Create a community for business analysts and product owners to networko Coordinate technical/functional knowledge shares DynamoDB Searching Splunk Logs GitHub

Detroit, Michigan, US

• Senior Business Analyst for the prioritization and allocation of loans in process within all areas of Mortgage Operations from application received to closing.
• Senior Business Analyst for our Vendor business with a focus on Insurance to: o Automate the Insurance Process leveraging modern technology such as Document Extraction.o Build out a new User Interface for Team Members.
• Project Manager for the implementation and deployment of a “Call Center” model in Refinance Client Communication which resulted in a large reduction in aging loans within the pipeline and provided a better client.
• Was Lead Business Analyst dedicated to developing a new Work Manager Platform.o Used SOA development to create services that will prioritize and allocate user tasks.o Documented Use Cases
• Implemented the first “Smart Pool”, which is a tool to improve the speed and accuracy of who can work the next loan in the pipeline and when.
• Collaborate with all areas of business operations within the Loan Origination to develop creative solutions to increase efficiency and client satisfaction.

Detroit, Michigan, US

• Document and validate functional and system requirements for projects within the IT department.
• Liaison between the IT department and business stakeholders to document business requirements for various enhancements within multiple software applications.
• Present functional changes and provide solutions to the business.
• Provide production support to system users of in-house software system AMP.
• Review IT design documents and work flows to ensure business needs are being met.
• Verify test plans and conduct testing to validate each documented requirement.

Troy, Michigan, US

• Document and validate functional and system requirements for projects within the IT department.
• Liaison between the IT department and business stakeholders to document business requirements for various enhancements within multiple software applications.
• Present functional changes and provide solutions to the business on a project to move Kelly StaffNet (KSN), the most widely used Kelly Services, Inc. application in the US, Canada, and Puerto Rico, to a.NET platform.
• Provide demonstrations and functional instruction to the overseas development team to assist in re-building KSN in a.NET platform.
• Review business processes and requirements for integrations between multiple software applications residing on multiple platforms including KSN, Bullhorn, Kelly Career Network (KCN), and Careerbuilder.
• Utilized BizTalk to review errors captured in application integrations.

Troy, Michigan, US

• Provide functional expertise of ATS, Bullhorn, utilized by Kelly Recruiters.
• Provide analysis of end user experience and use of Bullhorn.
• Manage configuration changes and table maintenance within Bullhorn.
• Understand and speak to the technical configuration of complex integrations between Bullhorn and multiple other applications including Monster, Careerbuilder and Kelly StaffNet.
• Coordinate all configuration changes with vendor and other applications integrated with Bullhorn to ensure a seamless transition for end users.
• Perform system testing on all enhancements, integrations, and configuration changes made within Bullhorn and other Kelly based software applications.

Southfield, MI, US

• Provided training and continuous support to new and existing users of company ATS and CRM system, Bullhorn.
• Acted as company administrator for Salesforce.com (CRM).
• Worked with quality and executive management to ensure ISO quality and organization.
• Negotiated and coordinated sources including Careerbuilder, Monster, Dice, Hot Jobs, and Net-Temps.
• Administered the Employee Referral Program.
• Assisted in report generation for management.

Dearborn, MI, US

• Recruited information technology, engineering, and business professional candidates for open positions.
• Utilized various online sources to identify candidates.
• Conducted behavioral interviews with candidates.
• Scheduled and prepped candidates for interviews with clients.
• Created and fulfilled personal weekly goals and objectives.