Responsible for conducting assessments of technology issues, investigation, troubleshooting, evaluating and resolving routine computer hardware, software and equipment problems, approving forms and requests for hardware and software, user access, providing training sessions with users regarding routine technical processes and information on basic system and application functions and explanation of user access rights. Other responsibilities include providing assistance to higher-level information technology staff in the evaluation, selection, acquisition and implementation of computer hardware and software solutions, designing website layout and content, designing and developing screens and menus, reviewing and monitoring content to ensure consistency with County policies and procedures; conducting ongoing website maintenance for content updates and revisions, and preparing technical reports, correspondence and other documents as needed.