Providing exception customer service to recipients and applicants under the Ontario Disability Support Program. Responsible for determining initial or ongoing eligibility for social assistance. Liaising with Employment Services and other agencies/programs in our communities to assist people in accessing services they need.

Working within a team of PSC's offering program support to team of Caseworkers and front line customer service to Ontarians, under the Ontario Disability Support Program. We provide income and employment supports to people with disabilities ensuring excellent customer service under guiding principles and standards.

Providing Employment Supports to individuals who would qulaify for ODSP Employment Support seeking traditional employment or to assist individuals to develop a business plan to start their own businesses. Facilitating workshops and self employment program and conducting marketing outreach Job Developmentto local area employers to create employment opportunities and meet both employer and job seeker needs.

Job Development in a fast paced, high stress, constantly changing, work environment under new management with a great team of professional colleagues.Conducted job fairs for local area employers. Advertised employment opportunities. Negotiated Training Incentives and Placement Agreements and monitored placement to ensure retention and training success for individuals utilizing our services.Met/surpassed company defined targets and objectives as they were communicated in an ever shifting… Show more Job Development in a fast paced, high stress, constantly changing, work environment under new management with a great team of professional colleagues.Conducted job fairs for local area employers. Advertised employment opportunities. Negotiated Training Incentives and Placement Agreements and monitored placement to ensure retention and training success for individuals utilizing our services.Met/surpassed company defined targets and objectives as they were communicated in an ever shifting priority setting.Enjoyed outreach with community partners and attending networking events. Show less

Researched, developed and marketed Employment Program and Services and Job Seekers, to over 600 local area employers; building and maintaining a database of employer contacts. Met with individuals and groups and conducted interviews to develop Action Plans leading towards employment with team to ensure individual employment success.Created and organized key events for the Employment Services Program in the Niagara Region: including the promotion of women in skilled trades and… Show more Researched, developed and marketed Employment Program and Services and Job Seekers, to over 600 local area employers; building and maintaining a database of employer contacts. Met with individuals and groups and conducted interviews to develop Action Plans leading towards employment with team to ensure individual employment success.Created and organized key events for the Employment Services Program in the Niagara Region: including the promotion of women in skilled trades and Inter-agency Events. Streamlined service and documentation: Led the research and collection of data on sustainable employment and training opportunities for women in Niagara.Assisted marketing team with fund-raising efforts at signature events – raised over $10,000 at one event through gift donations as well as in branding and new marketing materials.Trained new staff on processes and practices including: ACEC- employment counselling practices contact 4 etc; as the only team member with this training and background.Ensured all contract targets were met or exceeded – assisting participants with significant barriers to employment reach their employment goals through ACEC, assessments, career exploration, providing labour market information, identifying strengths and areas for improvement and employment opportunities. Served on many committees: Social Committee, Week Without Violence and Power of Being a Girl, and the Mentor Pilot Project.Attended and represented Job Route at community events and agency meetings. Show less

Interviewed approximately 800 clients individually yearly, utilizing the Assessment Component of Employment Counselling skills, to develop a collaborative employment action plan exceeding yearly targets for number of clients closed as employed or successfully in a skill enhancement program.Assisted clients to determine barriers to employment, identify and assess skills, understand labour market information and problem solve issues.Liaised with community agencies and completed… Show more Interviewed approximately 800 clients individually yearly, utilizing the Assessment Component of Employment Counselling skills, to develop a collaborative employment action plan exceeding yearly targets for number of clients closed as employed or successfully in a skill enhancement program.Assisted clients to determine barriers to employment, identify and assess skills, understand labour market information and problem solve issues.Liaised with community agencies and completed appropriate referrals to these agencies or other community resources, for client success in finding employment.Aided clients individually with resume preparation, job search techniques and interviewing skills to effectively market themselves to successfully obtain employment..Accurately completed applications with clients for funding from Service Canada for Self-Employment Benefits, Targeted Wage Subsidy and Job Creation Partnership programs, as well as, Skills Development Employment Benefits with approval for funding.Successfully case managed and monitored client progress utilizing computer programs such as Webtracker and Contact 4, to accurately record and track statistics.Worked with larger organization to promote services and fund-raise. Show less

Successfully taught over 600 students from adult to children at various academic levels; English Conversation skills, English for Specific Purposes and English Grammar.Acted as a liaison with Lambton College in China and Lambton College in Canada to develop and implement a new foreign language program in first year of operation.Utilized innovative and creative teaching methods contributing to high interest level and student language acquisition success.Designed and developed… Show more Successfully taught over 600 students from adult to children at various academic levels; English Conversation skills, English for Specific Purposes and English Grammar.Acted as a liaison with Lambton College in China and Lambton College in Canada to develop and implement a new foreign language program in first year of operation.Utilized innovative and creative teaching methods contributing to high interest level and student language acquisition success.Designed and developed subject material, tests to measure language proficiency, extra curricular activities, and language learning opportunities.Provided 1:1 tutoring; taught small and large groups, as well as, an English Program on local television in South KoreaParticipated in staff meetings, meetings with parents and dignitaries and International Teacher ConferencesDeveloped and implemented Canadian Cultural Weekend for 60+ students- camping, cooking, singing and base-ball.Students taught have achieved awards in English, improved levels of acquisition and have successfully studied University abroad in English Show less

utilizing exemplarly communication, negotiation, judgement and problem solving skills working in a fast-paced, ever -changing team environment, focussed on client service to deliver and determine initital and ongoing eligibility for ODSP Income and Employment Supports.advocating on behalf of clients, with regard of confidentiality, to appropriate community resources when applicable.Facilitated referrals to Family Support Workers, reviewed and investigated fraud complaints and prepaped… Show more utilizing exemplarly communication, negotiation, judgement and problem solving skills working in a fast-paced, ever -changing team environment, focussed on client service to deliver and determine initital and ongoing eligibility for ODSP Income and Employment Supports.advocating on behalf of clients, with regard of confidentiality, to appropriate community resources when applicable.Facilitated referrals to Family Support Workers, reviewed and investigated fraud complaints and prepaped submissions for SBTreviewed files and ensured correct entitlement, overpayment or intent to defraud.Prepared written correspondence as required, kept up to date of legislative changes, policy and utilized changing technology.Served on many teams,under various Ministry Initiatives in 3 different cities ensuring caseloads were up to date (3300) and correct entitlment were issued. Contributed to over 10,000 in saving with Welfare Reform Initiative.Dedicated, professional, team player and quick learner Show less

Lambton County Social Services- OW Student, Summer Full time Contract 2003•Interviewed clients to assess initial and ongoing eligibility for social assistance, child care subsidy and employment related skills, aptitude, experience and documented application; as well as provided ongoing employment coaching.•Prepared and maintained current file documentation including narrative notes, participation agreements and the required community or employment related program… Show more Lambton County Social Services- OW Student, Summer Full time Contract 2003•Interviewed clients to assess initial and ongoing eligibility for social assistance, child care subsidy and employment related skills, aptitude, experience and documented application; as well as provided ongoing employment coaching.•Prepared and maintained current file documentation including narrative notes, participation agreements and the required community or employment related program documentation•Obtained and verified necessary collateral documentation (income and expenses) and information and processing monthly income statements and other required documentation to establish continued eligibility.•Authorized payments according to pre-determined budget guidelines and cooperatively developed plans with clients •Assisted clients through supportive counselling and monitored caseloads of upwards of 350 individuals and families on a monthly basis for continued eligibility•Made appropriate referrals to community resources, dependent on participant need.•Entered and updated client and agency data captured in computer applications•Completed and approved electronic transactions for payment as well as completed manual computer input documents for CIMS operators•Investigated complaint allegations, made recommendations for referral to Eligibility Review Officers for potential criminal charges, prepared draft review board submissions and assisted the ERO in gathering evidence for court cases, attended, as required, Social Benefit Tribunal Hearings and criminal fraud cases in court and recorded results for entry to the Welfare Fraud Control Database•Calculated and adjusted entitlement, overpayment and repayment schedules•Acted as a commissioner of Oath Show less