Tricia Janelli Salvador Email and Phone Number
Tricia Janelli Salvador work email
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Tricia Janelli Salvador personal email
I have greatly excelled in Customer Service and in the IT industry with experience handling voice and accent classes for both new hires as well as providing support to tenured agents in operations. Root Cause Analysis to help improve customer satisfaction communication-wise. I was a part of the Talent Acquisition team to help filter candidates who met the standards and provide support to all applicants regarding the screening process.I am a creative, dependable, and organized individual with several years of experience in learning and development, quality assurance, website design, and photography. I am a sociable person with a great attitude toward my co-workers promoting a fun and motivating environment for everyone.
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Customer Success ManagerResemble AiValenzuela, Ncr, Ph
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Operations CoordinatorWhaletale Ofm Jan 2024 - Present -
Marketing CoordinatorOutsourced Staff Nov 2023 - Jun 2024AustraliaDigital Marketing, SEO, Paid Ads, Graphic Design, Copywriting -
Digital Marketing SpecialistVirtuello Feb 2020 - Nov 2023PhilippinesDigital Strategy DevelopmentContent CreationSEO OptimizationSocial Media ManagementEmail MarketingPaid AdvertisingAnalytics and Reporting -
Communications SpecialistToptal Oct 2021 - Oct 2022RemoteScreening Talents from all over the world based on skillset, soft skills and cultural fit while providing talent support and customer-centricity. Tasks performed: -Video Conference Interviews-Pre Screening Resumes-English and Softskills Evaluation-Email Support-Train New hire screeners-Update/Develop modules and learning guidelines according to the most recent updates -
TranscriberQa World Aug 2019 - Dec 2019Completing transcriptions in a timely manner and reviewing drafts for spelling, grammar, or formatting errors, as well as other inconsistencies (context) -
Soft Skills QaCss Corp Jan 2018 - Nov 2018Ncr - National Capital Region, PhilippinesI worked as a dedicated Soft Skills QA for a technical account supporting the team by conducting audits and provide one-on-one feedback to agents. Conduct short refresher classes in small batches in voice and accent. Create internal pop quizzes for the agents with their grammar to keep their minds sharp. -
Communications Coach - ConsultantCognizant Jun 2017 - Dec 2017Ncr - National Capital Region, PhilippinesCEFR-C2 internal certification.I am a part of the team that initiated and created an AI platform for new hire training. Conducted Training Needs Analysis across multiple LOBs.Conduct Intervention when necessary to impose quality in their calls. Facilitate new hire voice and accent training.Assisted HR in filtering new candidates by assessing their communication skills via mock calls. -
Communications Coach InternTata Consultancy Services Jan 2016 - Mar 2017TaguigFacilitate voice and accent as well as soft skills training for new hiresFacilitate soft skills refresher classes for tenured agents.Conduct coaching sessions with agents from the bottom quartile -
Web Support SpecialistTata Consultancy Services Jun 2015 - Mar 2017In line with my previous tasks, we helped with the migration of website from one platform to another.Website and Photo Editing
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Web Support SpecialistHibu Mar 2013 - Jun 2015Quezon CityProving real-time support to local businesses in the US to modify their website to modify/add images, create banners, logos, content, website redesign, and other widgets to make sure their website is optimized to perform better. -
It Service DeskSynnex Concentrix Corp May 2010 - Feb 2013Quezon CityWe are a local Tech Team dedicated to assisting in-house concerns via a ticketing tool, calls, and email across the company globally. -
Customer Service RepresentativeSitel May 2009 - Dec 2009Quezon CityWe acted as front liners for a telco account assisting customers regarding their bills, service issues, credit backs (refunds), and minor technical concerns.
Tricia Janelli Salvador Education Details
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Centro Escolar University - MakatiHotel, Motel, And Restaurant Management
Frequently Asked Questions about Tricia Janelli Salvador
What company does Tricia Janelli Salvador work for?
Tricia Janelli Salvador works for Resemble Ai
What is Tricia Janelli Salvador's role at the current company?
Tricia Janelli Salvador's current role is Customer Success Manager.
What is Tricia Janelli Salvador's email address?
Tricia Janelli Salvador's email address is tr****@****tal.com
What schools did Tricia Janelli Salvador attend?
Tricia Janelli Salvador attended Centro Escolar University - Makati.
Who are Tricia Janelli Salvador's colleagues?
Tricia Janelli Salvador's colleagues are Vikrant Dubey, Tina Smith, Matthew H., Manmay Nakhashi, Pouya Langary, Nicholas Loo.
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