Tricia Pack Email & Phone Number

Las Vegas, Nevada, United States

Scientific Games Corporation is a world leader in gaming entertainment. The company is the leader in technology-based gaming systems, digital real-money gaming and sports betting platforms, casino table games and utility products and lottery instant games, and a leading provider of games, systems and services for casino, lottery and social gaming. Scientific Games is dedicated to being the industry’s only COMPLETE global solutions provider with products that will enhance the entire gaming experience.• Improved daily tasks and processes of Resource Schedulers to drive efficiency and seamless execution while assisting to maintain the highest industry Service Delivery rating among contracted customers. • Actively conducted or participated in production scheduling meetings, value stream and process improvement events, contributing valuable and informative input.• Participated as an influential role of liaison between Manufacturing and Sales, on behalf of the Service Delivery organization and the Customer.• Responsible for training, mentorship, evaluations, conflict resolution, and recognition of the staff to create a highly motivated and engaged employee culture.

Las Vegas, Nevada, United States

• Responsible for the effectiveness and efficiency of the Scheduling and Logistics team to include all processes necessary for delivering orders on time to our customers. • Established and maintained effective business relationships with all internal and external Customers.

Las Vegas, Nevada, United States

Iron Mountain completes a successful business acquisition of Recall Total Information Management. Creating a company dedicated to protecting and preserving information and assets our customers and communities value. With expanded capabilities and expertise, we are now better positioned to serve our customers across the globe, delivering unparalleled levels of customer service and product innovation.• Managed facilities in Arizona, Colorado, Oregon, and Washington with a portfolio of an annual budget of over $10M.

Las Vegas, Nevada, United States

Handled all aspects of multiple operations and / or service lines, including quality, safety, customer service and overall business performance. Ensured integration and support of sales and account management programs and initiatives.Oversaw strategic post-acquisition Business Integration Plan for business acquisitions within several markets. Provided communication summaries to BOD and Internal and External customers. Execution of system conversions and tactical implementation of company SOPs.• Ensured customer orders were on-time and complete through an effective logistics operations program to obtain and maintain a “Perfect Order” status of no less than 98.9%.• Conducted regular safety training for frontline employees, resulting in over 5 years of zero LTIs.• Created and implemented market Best Practice Courier Route tracking system, resulting in 99.7% annual performance.• Implemented Image On Request service offering to company’s largest customer in North America, generating increased monthly revenue of $150K.

Greater Seattle/Tacoma Area

Greater Seattle/Tacoma Area

Led all customer CARE activities by sharing and ensuring adherence to company vision in deadline driven, high-volume, fast-paced, time-sensitive work environment. Led team of warehouse specialists, couriers, and customer care representatives. Worked directly with customers to meet and exceed all requirements. Maintained and reconciled general ledgers for monthly close and financial statement review.• Managed all daily facility operations and employee activities for 3 separate secured document storage facilities, ensuring proper handling of customer stored documents / records according to state, and federal rules and regulations.• Developed and implemented filing and retrieval procedures, increasing personnel efficiency and productivity while reducing overtime by 80%.