Tricia Kat Email & Phone Number

Passionate about empowering airport clients to establish a long term and sustainable Airport Service Quality (ASQ) strategy. Substantial experience structuring, implementing and managing ASQ strategies in overseas airports. Diverse overseas airport experience includes the Middle East, Russia, Brazil, Japan and Africa. Works closely with airports to put together a comprehensive ASQ framework, which includes department set up, coaching and mentoring of key ASQ personnel. Carries out ASQ due diligence, gap analysis and audits. Believes in recommending solutions which holistically address service quality issues. Special projects include the Sochi Winter Olympics, Sochi F1 and preparing Tom Jobim International Airport for the Rio2016 Olympics. Substantial experience in Airports Council International (ACI) ASQ programmes – assisting airports in planning, preparing, implementing and managing the ACI ASQ programmes and other service quality initiatives. Holds an advanced certificate in Training and Assessment and a specialist diploma in Service Experience Design and Innovation.