• Collaborated with cross-functional teams to assess and map processes, identifying key improvement opportunities. • Evaluated change management impacts on associates and business systems to align with strategic goals. • Supported end users during User Acceptance Testing and post-implementation phases to ensure smooth transitions. • Partnered with departmental teams to facilitate successful change management rollouts across the organization.

ERP SME for SAP launch in OM space for Parts, Accessories and Motor Clothes. Enhancement specialist and OTC wiz. Trainer and team lead for SAP System expertise. Consistent winning attitude and strong drive for continuous improvement within processes and system capabilities.

Enhancement development. Liaison between business and IT. Lead DPS team to successful project ie; stand up of office in Thailand, trainer and lead DPS team in US and Thailand for production support within SAP DPS Space. Drove consistent KPI measurements by creating SOP's for DPS space and OM space for Vehicle order management.

Process IDOC’s in SAP to troubleshoot root cause. Establish and streamline new processes for Order to cash. Daily interaction in SAP with VMS(Vehicle Management System) and also in AS400 to run queries for new orders. Verify all phases of vehicle orders are allocating correctly in both AS400 and SAP. Regression testing to move motorcycle orders from legacy to SAP and vice versa within the plants. SAP training on tcodes to Vehicle Order Management Team. • Created new process to save a half day of work for the embargo process. This Eliminated time spent reviewing the same orders daily and allowed for analyst to apply billing block quickly. • Weekly and Monthly monitoring for KPI measurement to strive for 80% successful weekly/monthly overall goal for Idoc’s processed • Idoc processing for the Vehicle side of the business including processing order idocs and purchase order idocs. • Daily communication across multifunctional areas including, GIS, Vendor Master, Material Master, Finance, North America Sales, Global Sales • Review and troubleshoot international orders • Maintain the availability of the production slots and open orders to ensure the production line rate is met at York and KC Plants • Weekly tracking of idoc failures to report to management team on a monthly basis (KPI) • Regression testing for Models being moved across plants (York and KC)

Process monthly, quarterly and annual rebates to customers based on sales. Review current and new contracts for rebate language and ensure compliance guidelines are meet. Work daily in excel creating spreadsheets and graphs to show sales and rebate calculations. Process rebates thru Model N and ensure payments are made within guidelines established by the contract. Work in COGNOS to run reports (fusion) based on sales to compare data between Model N and COGNOS.

Process claims for rebates and reimbursement for the Federal Government Medicaid/Medicare program. Review and dispute invoice submissions each quarter and ensure rebates meet CMS guidelines for the Medicaid law. • Validate quarterly submissions and review eligibility for rebate per Medicaid program. • Data Entry into IMANY and Solvay Model N to process quarterly invoices. • Run reports out of Cognos for review to determine if submissions are within CMS guidelines. • Ensure rebates are paid within the 38-day remittance period to ensure interest/penalties are not incurred. • Proactively work with the finance and contract team to ensure guidelines are met for invoice submissions for states and RPU calculations are accurate. • Communicate with state contacts to review disputes and come to dispute resolution based on claim level detail provided by the state. • Work directly with Accounts Payable to ensure ACR’s are received and checks mailed by deadline to meet government guidelines for rebate payments. • Developed a process improvement for identifying the Federal Upper Limit for quarterly processing, reviewed with senior technician, result will streamline identifying the appropriate drugs each quarter that fall under the FUL.

Managed capital orders for the Eastern and Central United States. Maintained processed contracts throughout the project lifecycle, and ensured its safekeeping. Implemented process improvements increasing productivity and reduced time spent. Reviewed and executed master contracts and price quotes provided by the sales force. Analyzed pricing accuracy and placed diagnostic instruments • Streamlined and managed SOP's • Analyzed and developed condition types in SAP • Maintained end of month goals for company and sales force • Cross trained in multiple departments

Credit saved company over a million dollars in product by negotiating with customers to keep product when shipment errors occur. Mulitple projects including POD pilot, DOD (department of defense) contact while maintaing above average phone calls exceeding 55 calls(average 35 a day).

Overseen staff of 10+. Daily schedule would include exceeding customer expectations serving them as their specialist to provide spa services for their animals. Continuously strived to exceed store expectations in sales and raising money for non for profit fund raisers. Worked closely with on site vet service to provide customers with proactive services to ensure the well-being of their furry family members.