Tricia Rigel Email & Phone Number

Columbus, Oh, Us

Wayzata, Minnesota, Us

Dublin, Oh, Us

»» Directed the enterprise’s largest division, leading long-range strategic planning and positioning, defining business-critical technology priorities, and optimizing value and ROI from technology investments. »» Owned 75+ pharmaceutical applications managing order flow—from order entry to distribution, ERP, inventory management, manufacturing, and warehousing—leading a team of 175 through 10 direct reports.»» Led the support and stabilization of one of the largest-ever SAP transformations in the world. Engaged with cross-functional stakeholders and executive leaders spanning telesales, independent and chain retail, hospitals, acute facilities, mail order, community health centers, repackaging, operations, and transportation.»» Forged deep business partnerships critical to overcoming business and transformation challenges, earning high praise in 360-degree comments for speaking openly, isolating issues, and communicating concrete solutions to solve problems.»» Cultivated Agile-driven partnerships resulting in a 75% increase in business satisfaction, directing teams in reducing development time, adopting iterative practices, responding to changing demands, and enabling continuous delivery.»» Appointed to the Women Initiative Network (WIN) Steering Committee—representing 28K colleagues—moving the vision forward of fostering partnerships that create a great place for women to work and grow their careers.

Dublin, Oh, Us

»» Hand-selected to transform a Shared Services organization consisting of 300 team members operating in all areas of field-based IT, technical support, and engineering—while maintaining oversight of M&A integrations—to create a leaner and more efficient operating model. »» Evangelized a lean mindset in the maintenance of 28K assets and support of 35K+ users, creating a culture of continuous operational improvement to proactively identify waste, adopt leading-edge technologies, and champion automations.»» Reimagined business and technology capabilities through digitalization and cloud integration, reengineering business continuity strategy to generate multimillion-dollar savings through build-out of offshore captive workforce.»» Integrated 8 M&As into the enterprise, identifying opportunities to centralize functions, standardize technology processes, and align enterprise technology strategy with long-range vision.»» Transformed operating model and technology infrastructure to maximize business growth—deployed state-of-the-art video conferencing projected to save $50M in travel spend—evolving technology strategy to create a marked advantage.

Dublin, Oh, Us

»» Stepped into a new role and led a strategic international focus—155 sites—building global competencies during a period of rapid growth, moving toward target-state architecture, and implementing standardized processes to address 3K+ tickets annually. »» Deployed corporate operating playbook while directing integration lifecycle for 7 acquisitions, building a shared services platform and simplifying technical landscape spanning 35+ countries. »» Served as Cardinal Health’s China-based CIO for 6 months following predecessor’s unexpected departure. Required extensive travel to Shanghai and continued to steer China SAP Transformation project, yielding 45% increase in total productivity.

Dublin, Oh, Us

»» Invited to lead support of new SAP Medical platform following Baxter acquisition, driving business-critical enhancements, upgrades, process governance, and break/fix initiatives during initial 60-day hyper-care period. »» Created the first SAP Center of Excellence at Cardinal Health with 50 founding members. Catalyzed marked improvements across all KPIs, including deploying the first successful SAP Service Pack, accomplished 3 hours ahead of the 24-hour estimate.»» Led SAP transformation project involving the build of new modules, eCommerce integration, and portal and workflow creation. Concurrently created SLAs and dashboards to bring transparency to platform health, reducing outages 40%.

Dublin, Oh, Us

»» Led one of the first Agile programs in the company’s history, moving a multimillion-dollar project through iterative developing, robust testing, and successful launch into ambulatory care, laboratory, and hospital channels. »» Triaged eCommerce platform issues, developing transformational roadmap, and rallying a 65-member team in reengineering entire project from requirements mapping forward. »» Spearheaded RFP to source and select delivery and maintenance partner—resulting in multimillion-dollar cost savings—allowing for the elimination of legacy support teams centered around individual solutions and moving to a talented 15-member offshore team.

Dublin, Oh, Us

»» Managed all non-SAP applications in support of the medical business, including warehouse and order flow systems. Led a 100-member team in establishing standardized SLAs and reporting for 50 applications, mitigating downtime, and thwarting outage risks.

Dublin, Oh, Us

»» Directed a 25-member team in leading the organization’s first SAP transformation project, launching an award-winning capital appropriations request system named Best Composite Application at SAP TechE. ,

Dublin, Oh, Us

»» Managed EDI channel and adjacent platforms, leading a team of 50+ in achieving SLAs, advancing KPIs, and cutting EDI errors in half to reduce customer impact with such key retail accounts as Walgreens, CVS, and Express Scripts.

Morrisville, Nc, Us

Herndon, Virginia, Us

Abbott Park, Illinois, Us

Columbus, Ohio, Us