Innovative and experienced NETWORKING ARCHITECT who leads the execution of large-scale IT implementation projects that drive optimized use of resources to maximize benefits.With over 11 years of experience in the field of computer systems networking and telecommunications, I am a passionate and skilled Senior Network Engineer at Cisco, where I provide technical support, troubleshooting, and root cause analysis for various routing protocols, switching technologies, and platform related issues on Cisco Nexus switches. I hold the Cisco certifications of CCNA, Security, and CyberOps, and I have expertise in VPC, Multicast, Multisite, MPLS, VXLAN, and Exablaze. I am also a Cisco Networking Academy instructor and program manager, teaching and mentoring students with disabilities and helping them find internships and employment opportunities in the tech industry. I am driven by the mission of creating inclusive and accessible learning environments and empowering diverse learners to achieve their goals and potential.In my role as a Senior Network Engineer for Cisco TAC, I troubleshoot and resolve incidents within the scope of various routing protocols, switching technologies, as well as platform related issues on Cisco Nexus switches running in NX-OS mode. I recreate customer technical problems within Cisco’s internal labs by reproducing customer infrastructure, applying redacted customer configurations and generating test traffic utilizing IXIA, perform troubleshooting, debugging and log analysis, and provide high severity support on VPC, Multicast, Multisite, MPLS, VXLAN, Exablaze (HFT). I also train and mentor new hires, and provide off-hours support as needed, focusing on high severity (S1/S2) Service Requests and RCA in hundreds of customer environments. I use my skills in Cisco Routers, Cisco IOS, and Cisco Systems Products to deliver excellent customer service and satisfaction. I am always eager to learn new technologies and enhance my knowledge and skills.