• Developed Apex classes, controller classes and apex triggers to automate and modernize a Salesforce organization of a Fortune 500 company to streamline processes and increase productivity of over 1800 users across 6 global markets.• Designed, documented, and built enhancements to Salesforce custom objects, page layouts, process builder which resulted in improved user adoption rate of a new Salesforce platform.• Built and designed Salesforce prototypes using combination of Lightning Web Components and Vlocity-based package components to drive new business processes.• Led a cross-functional team to develop the first Salesforce service instance for a Fortune 500 company.• Coordinated with technical teams and stakeholders to provide a robust UX solution which reduced the overall user’s workload.• Delivered customized reports and introduced cost-saving capabilities across Sales & Marketing organizations.

• Offer technological services including general troubleshooting and diagnosing problems, identifying and removing security threats.• Collaborate with senior techs to generate Agile solutions to the enterprise's difficulties.• Provide concierge support services to over 200 faculties and staffs at W.P. Carey School of Business.

• Reviewed internal documentation and assessed technology risks for 3 different Fortune 500 companies.• Demonstrated an excellent attention in details by identifying risks and deficiencies through walkthroughs, documentation and IT system reports.• Exercised critical thinking skills through the testing of 20+ IT processes by independent testing or re-performance• Exhibited self-leadership by actively collaborating with Senior-level staffs and seeking additional assignments

• Assisted in troubleshooting malfunctions of hardware and/or software applications for the purpose of providing an excellent learning environment for student athletes.• Monitored student-athletes' activities while in the computer lab in order to accurately manage over 100 working/studying hours for each individual student-athlete.• Provided technical support, training, and assistance to 50+ students, faculties, and staffs in a computer lab environment.

• Administered a class of 40 members in group discussion sessions in order to broaden the knowledge pool about the Western culture and using English as a language.• Implemented learning activities in class to build members' confidences in speaking English and create a friendly atmosphere for interactions between members.