Tiffany Rihana Email & Phone Number

San Diego, California, United States

Franchisee Experience Specialist, coordinating all experiences for over 5,000 The UPS Store franchises.Conventions, leadership forums, networking meetings, trade shows, and more.

San Diego, California, United States

• Monitors quality assurance of links, emails, websites, content, and pricing.• Strategizes social media content for posts, reels, and stories.• Generates content calendars and crafts creative copy and design for websites, event notices, flyers, newsletters, social media posts, and email marketing campaigns.• Reports customer sentiment and updates testimonials across digital networks.• Supports the development and delivery of areas of improvement, marketing strategies, and data-driven recommendations aligned with business goals.

San Diego, California, United States

• Achieved top-ranking sales performance for start-up event company currently generating over $100,000 in annual revenue. - Accounted for more than 15% of the organization's total sales volume. - Attained a 12% conversion rate on ticket sales.• Introduced innovative strategies to successfully promote and sell unique music event experiences across San Diego and Los Angeles regions.• Facilitated hospitality requirements for diverse artists, ensuring seamless execution and delivery.• Led social media marketing campaigns on Instagram, TikTok, Facebook, and YouTube, resulting in an organic following growth of over 4,200% since joining the team.

San Diego, California, United States

Manage written content for multiple brand and property customers, enhancing day-to-day online reputation and customer sentiment.

• Researched trends and competitors to develop engaging content for TikTok, Instagram, Facebook, and Twitter, with a reach of 2M+ followers.• Managed content calendars to meet specific deadlines, ensuring timely publication of posts.• Analyzed insights from social media accounts to enhance engagement and create strategic content, resulting in a 12% increase in brand awareness.

San Diego, California, United States

• Monitored restaurant seating capacity and dining flow.• Responded to guest inquiries effectively in a warm and friendly manner.• Assisted with cleaning, servicing guests and food running.• Helped fellow team members with restaurant duties to maintain positive working relationships.• Managed POS systems and conducted customer sales.

San Diego, California, United States

• Developed positive social behavior with students and fostered a creative and productive learning environment.• Effectively communicated with leaders, peers, students and parents.• Assured health and safety of work environment.• Mandated reporter.• CPR and First Aid certified.

Bachelor Of Arts - Ba, Public Relations/Image Management, Graduated: Honors

Activities and Societies: Member of Public Relations Student Society of America, photographer for SDSU's KCR College Radio, and SDSU Snow.

Associate Of Arts - Aa, Social Sciences

Activities and Societies: Kinesiology Club, 2018 Managing Editor, 2019 Projects and Achievements: Managing Editor, San Diego City Times.