♦ As a consultant, provides support for desktops, servers, hardware, software, network problems, and I/O devices.♦ Assist network team and phone team with any issues.♦ Responsible for refresh cycle, which includes moving of data and asset disposal♦ Support remote users around the country♦ Perform Installs, Moves, Adds and Change (IMAC) activities♦ Responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. Responsible for all executive management support.♦ Be the main interface to the customer and vendors, understand the local and regional infrastructure and key contacts in the other competencies, i.e. network team, server admin, etc., in order to ensure that the proper team is aware of, and taking action on the problem.♦ Demonstrate customer and business skills needed to direct customer interaction.♦ Resolve customer hardware/software/network Personal Computer (PC) problem tickets, assisting the Amtrak networking team.♦ Have a technical knowledge of the supported platforms required, as well as a working knowledge of the hardware. Resolve tickets within the customer SLA and obtain a high customer satisfaction rating.♦ Demonstrate verbal and written communication skills♦ Support the Chicago Union Station as well as the yard location.

• Responsible for the delivery of care to senior clients• Facilitated the placement of clients to assistant living facilities and nursing homes• Researched information relevant to senior care, Alzheimer’s, etc.• Supported and assisted families as they made decisions about care and placement of clients• Managed the cleaning out of homes and dispensation item from clients homes

4 month intensive business, technology, and leadership training program. After training, interns are placed entry level Information Technology positions. Our vision is to create 1,000 Community Leaders by 2020.

Senior management position in a community based organization, responsible for all computer technology and telephone systems for sixteen (16) locations. Maintains contractual technology compliance with COA and other industry best practices. Ensure that all technology projects are managed through to completion, adhering to operational objectives, financial constraints and agreed timescales. Act as the key contact for technology throughout the organization. Liaise with all technology suppliers. Manage staff, volunteers and serve on senior management team. Write technology policies and procedures. Facilitate training for staff.

Provided network, technical, and telephone support for 100+ users. Applications included Windows NT, v4.0, Windows 98, Window 95, Microsoft Office Suite, and Novell Netware v4.11. Instructed users to use computers and software. Managed backups. Researched and ordered hardware, software, and peripherals.

Responsible for running jobs via main frame computer and training incoming computer operators.

Responsible for all output from main frame computer operations.