● Collaborate with dental practices to assess their EHR specific Software needs.● Gather user stories to customize software to meet the unique requirements of EHR for each practice.● Conduct training sessions for internal associates to keep them posted with the new updates to the software.● Monitor system performance and conduct routine maintenance to ensure optimal functionality.● Identify opportunities for process improvements within dental practices using EHR systems.

● Experienced at gathering and analyzing business requirements and processes and developing specification documents.● Researched product's technical specifications and accurately communicated information.● Liaised between clients and manufacturing to design new product.● Assist Product Owners with the right-sized product backlog by distinguishing the user's ‘wants' from ‘must haves'.● Worked as a Team Lead and managed a team consisting of 10+ team members.

● Being a full Client Support and Knowledge source about the residential Products, Services and Packages for Verizon's customers in the United States● Provided Technical Support on installations and services.● Encourage captive sales of products and services and have the client request it according to their requirements.● Marketed & Promoted:◉ Verizon Internet [DSL and FiOS – Fiber Optics]◉ Verizon phone [Home Phone and FiOS]◉ Verizon TV [FiOS TV] services

● Organized instructional content in a logical and thoughtful manner using various e-learning software solutions.● Imparted instructor led training programs digitally and in-person to over 20 persons per batch.● Coordinated online and on-demand training for employees.● Administered online management system including system access and basic troubleshooting.● Collaborated with internal and external business partners to analyze, recommend, design and implement training programs.● Supervised and monitored staff, including monitoring and reporting on the effectiveness of coaching call program representatives.● Integrated planning and scheduling initiatives in company project to improve sales and retention of customers by 15%.

● Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.● Identify and address customer needs with a goal of complete satisfaction.● Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.● Meet customer service department sales targets, generating sales leads when opportunities arise.● Follow company communications guidelines and procedures under minimal supervision.● Recommend improvements to processes for improved company efficiency.