Trilok Kher Email and Phone Number

1. Delivering hands on demonstrations with Dyson customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control, Personal Care and Professional categories2. Taking personal responsibility for achieving individual and store-based KPIs, including daily, weekly and monthly sales, customer service and store profitability targets3. Utilise the 4E’s How to Sell framework when interacting with customers in store, through Engage, Explore, Explain and Execute4. Utilise the How to Sell framework and ongoing coaching from Community Hub Manager to achieve Monthly Volume, Conversion & Premium Mix targets in store5. Proactively approach customers in store n a friendly and conversational manner, question and generate interest around Dyson products that are suited to their individual needs6. Going above and beyond to show them that we care about customer experience while delivering the balance between hitting sales and delivering exceptional service7. Demonstrating Dyson technology, whilst making complicated terminology simple and easy to understand8. Educate and provide guidance on supporting products and/or parts9. Maintaining a high standard of visual merchandising in my area, always looking for opportunities to increase Dyson in-store presence10. Build strong relationships with store management and staff, ensuring consumers are directed to the Dyson brand even when I am not present11. Achieving a standard of excellence in my work processes and outcomes, ensuring adherence to Dyson policies and all relevant regulatory and legal requirements12. Promote and demonstrate Dyson behaviors, implement and comply with health and safety procedures13. Proactive learner, about Dyson, engineering, technology and share my experience with other teams members

• Delivering a positive customer experience that exceeds customer expectations inan effective and timely manner.• Taking ownership and troubleshooting customer issues, aiming for a first touchresolution.• Performing hands-on technical diagnostics and provide resolution of issues whereapplicable.• Taking personal responsibility for advising customers of promotions and newtechnology.• Spot opportunities to promote product sales to customers.• Proven delivery of consistent sales results.• Maintaining customer account information in an accurate manner via our CRMsystem.• Record and complete tracking of all interactions with customers in acomprehensive manner.• Respond to communication requests from line manager, and other businessstakeholders.• Following Dyson policies and relevant regulatory standards in daily work processactivities to achieve standard of excellence.

• Categorize customer’s requests and represents the company during the exchange operation, enabling the cross-selling transactions, up selling for each customer and meet daily target and contributing the rewards or the progression.• Ensuring smooth exchange of transactions by following organizations policy, procedures and achieving excellent customer service.• Familiar with more than 60 different currencies and give proper currencies to the customers.• Delivering distinct customer service by directly interacting with them.• Following legal procedure and recording transactions daily.• Analyses and Solving customer’s doubts or listening to their suggestions and responding them with complete and clear arguments against a criticism during the exchange process.• Ability to deal with problem in standardized situation.• Everyday balance floats and counting.• Constantly improving my self to help organization to achieve a goal.

• Identification of business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Selling of products by establishing contact and developing relationships with prospects; product training; customer events; recommending solutions.• Maintaining good relationship with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Identification of product improvements or new products by remaining current on industry trends, market activities, and competitors.• Communicating new products with existing and new clients.• Maintaining quality service by establishing and enforcing organization standards.• Contribution towards team effort by accomplishing related results as needed.• Keeping Microsoft Outlook Calendar up to date.