Trin Arunsiritrakoon Email & Phone Number

Bangkok, Th

Bangkok City, Thailand

BlueStacks Community Manager for Thailand• Worked on the Thai language support for BlueStacks[now.gg] while maintaining a high level of standard and support.• Ensure all Thai language documentation is correct and up to date.• Coordinated with all stakeholders to raise issues/concerns encountered.• Communicating with the local gaming community to keep up with important local upcoming launches.BlueStacks Product Operations Associate• Tested Android games/apps to ensure compatibility with BlueStacks which is accompanied by a detailed report.• Reporting issues related to the product via Jira and coordinating to ensure that it was addressed. • Created supporting content to accompany new product launches.

Bangkok City, Thailand

Player support for high-profile F2P games and AAA+ game publisher/developers.• Helped support a launch of a new high-priority product and maintain the SLA for the project while achieving high standards of KPI.• Assisted with peak traffic period while maintaining high standards of KPI. • Assisted with issues relating to accounts, payment, game and tech-related issues. • Worked with the following CRMs: Zendesk, AIHelp

Bangkok, Thailand

Team Leader of an English/Thai customer support team for a major AAA+ game publisher/developer.• Led a CS team of 9 people to achieve a high level of standards while optimizing the satisfaction of the team members.• Collaborated with stakeholders to help execute goals, KPIs and SLAs set by the client.• Established a successful pilot program to address the performance gap within the team. • Helped to motivate the team to be more productive and effective. • Ensured that GDPR processes/requirements are followed.• Conducted effective training/coaching for the team to ensure conformity with processes and improve performance.

Bangkok City, Thailand

English/Thai Customer Support Specialist - Specialising in tech-related issues for a major AAA+ publisher/developer.• Maintained a high level of KPI while quickly adapting to new processes and products.• Achieved top percentile performer while performing in a specialist role for many consecutive quarters.• Assisted with issues relating to user accounts, payment, game, affiliate management, security and tech-related issues.• Handling issues in compliance with GDPR practices.• Worked with the following CRMs: Zendesk, Helpshift, Dixa

Bachelor'S Degree, Information Technology

Bangkok, Thailand

Igcse

Bangkok, Thailand

Gce Ordinary Level

Geylang East Central, Singapore

Primary Education

Bangkok, Thailand