Trina C Perry Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, North Carolina, United States

As a Centralized Operations Team Lead, Provide daily stats as well as assign payment spreadsheets to the five person Settlements team. Assist the Centralized Operations Supervisor with projects and escalated items from internal teams and external companies. Train specialists as needed while playing a key role in performance management by providing feedback and best practices.• Assist the Settlements Centralized Operations Supervisor with administrative tasks such as performing reviews of agent’s work for accuracy and access performance along with regression testing for system updates.• Answer general team questions, concerns, emails, escalated calls• Conduct supervisor account level reviews and approvals as assigned• Identify and escalate potential risk at an account process level• Provide feedback to the supervisor on agent’s behavior relating to teamwork, initiative, professionalism• Be a role model, by demonstrating the desired job skills as an expert while working alongside agents to increase productivity and improve quality of work

Support branch network by providing impeccable customer service and negotiating settlements within service level agreements. Answer calls from customers, debt settlement agencies and attorneys using Noble. Work closely with compliance, audit, legal, and other key partners both internal and external to the organization. • Negotiate with Debt Settlement Agencies on behalf of company. Settling 20-50 accounts per month.• In one quarter, processed over 75 settlements, 350 power of attorneys and posted 750+ payments totaling $153,000.00• Verify Attorney representation and negotiate arrangements and/or settlement offers to Attorney firms.• Negotiate customer initiated settlements.• Follow policies, procedures, relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act

Rock Hill, South Carolina

Offer services in York, Chester and Lancaster counties in South Carolina and Mecklenburg county in North Carolina. Provide services for clients in hospital, nursing home or homebound and weddings. Notarize various documents for financial services work. Commissioned in South Carolina. NNA certified loan signing agent and Notary2Pro Elite graduate.• Verify identification documents such as state issued identification to prevent fraud and safeguard borrower’s private information. Assist with general notary needs for completion and accuracy.• Receive, print and review loan documents from title company, signing service or law office in preparation for loan signing appointment to ensure paperwork is correct and to prevent mistakes or cause delays in loan funding.

Provided consistent and efficient customer service support to all guests and Travel Agent partners.• Interacted with guests and Travel Agent partners via phone; focused on questions related to cruises, destinations, ship amenities, and many other pre-cruise related items. Documented all calls with detailed notes, resolutions, and follow-up to actions.• Leverage company website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries. Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns.

Fort Mill, Sc

Advanced processor, part of the centralized processing operations department and member of loan modifications team. Documented and rebuilt accounts that were bankrupt then added to system to collect payments. Processed loan modifications along with cease and desist transactions. Used SerivceNow to work tickets. Managed portfolio of 300+ clients, averaging 5 - 6 calls daily for employee loans. Developed, organized, and formulated strategies with methods for planning, coordinating and identifying department issues to ensure improved employee morale and commitment to company values.

Selected and appointed as central point of support to home office accounting while managing and reconciling department open items for 14 individual general ledger accounts, averaging 50 - 100 accounts to research and reconcile per month. Utilized extensive analytical research experience, Excel spreadsheets and SharePoint for each reconciliation and transactional analysis.

Processed multiple transactions including adjustment of terms, deferments, misapplied payments, judgments, settlements and reinstated accounts. Accounts Payable clerk for department.

Processed retail loan accounts and payoff transactions for network accounts, identified and posted payments with accuracy. Balanced drawers and cash management processes as well.

Certificate, Small Business Administration/Management

Program hosted by the Rock Hill Small Business Development Center. Series of workshops on getting started, planning, and basic needs.

Bachelor Of Science (Bs), Business Administration And Management, General

Activities and Societies: Sigma Beta Delta International Honor Society

Associate Of Science (As), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa Honor Society Graduated Magna Cum Laude Earned Automated Office Diploma as a Cum Laude graduate