• Prepare agreements and implementation documentation to establish new clients on the system• Support Commercial and SBA Bankers during sales process; present proposals to new and existing clients• Assist with execution of audits and regulatory reviews• Perform site reviews of Commercial and SBA clients for compliance and customer service• Handle appropriate maintenance requests and resolve complex product and account service issues• Maintain strong product, operation and… Show more • Prepare agreements and implementation documentation to establish new clients on the system• Support Commercial and SBA Bankers during sales process; present proposals to new and existing clients• Assist with execution of audits and regulatory reviews• Perform site reviews of Commercial and SBA clients for compliance and customer service• Handle appropriate maintenance requests and resolve complex product and account service issues• Maintain strong product, operation and Commercial Banking knowledge in order to efficiently resolve issues• Travel to customer and non-customer site Show less

• Ensure all compliance rules and regulations are adhered to on a daily basis.• Conduct weekly sales calls to achieve sales goals; generate detailed sales and marketing spreadsheets• Training and development of new employees; implement new procedures• Perform special projects, attend business related events after business hours

• Administrated all cash handling and bank transactions, supervised all cash counts on a monthly basis to ensure accuracy• Managed all aspects of daily operations, which included customer service, research, government reporting, and training all new employees• Communicated expected standards of performance, reviewed staff performance, coached staff and implemented necessary corrective action resulting in an innovative office that delivered service effectively• Increased banking… Show more • Administrated all cash handling and bank transactions, supervised all cash counts on a monthly basis to ensure accuracy• Managed all aspects of daily operations, which included customer service, research, government reporting, and training all new employees• Communicated expected standards of performance, reviewed staff performance, coached staff and implemented necessary corrective action resulting in an innovative office that delivered service effectively• Increased banking office sales in loans, mortgages, and checking accounts by greeting customers and implementing cross-selling techniques Show less