Perform various clerical and repetitive manual functions in a production-oriented office environment. * Operate various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. * Utilize the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, quality control, generation of mailing labels, and sorting and affixing postage to sealed envelopes. Incoming Mail Screening. Customer Service. Writing and sending information response letters (IRL) by code.

Work primarily with taxpayers and their representatives through telephone. Provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations. Actions needed might include analyzing the taxpayer's ability to pay, initiating liens, and negotiating installment payment agreements. Resolve 1040X and Duplicate Returns issues. Initiating Transcripts. Wage & Investment Division (W&I) Objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment. Address wide range of issues/problems that require unique solutions; Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities; Secure, analyze and protect sensitive personal and financial information; Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

• Created daily and monthly reports to disperse to upper managers on a weekly and monthly basis.• Ran monthly client reports, dispersed to clients. Handled confidential correspondence, I.E. Attorney General, Attorney’s Bankruptcy’s, Cease and Desist Orders, disputes, etc.• Completed a daily list of procedures.• Proficient in Microsoft Office. Excel, Word.• Handled Multi-line phone, transferred calls to proper departments and paging as needed• Took payments and other data to enter into Excel• Booked appointments for conference rooms, interviews, handled emergency AlarmSystem, dispersed mail, produced labels for Fed-Ex and other shippers. • Copy, FAX, scan, purchased supplies and assisted in special projects.• Maintained confidentially and worked effectively in a very busy atmosphere.

Receptionist duties. Handled Multi-line phone, transferred calls to proper departments and paging as needed. Handled payments and entered data to enter into Excel. Booked appointments. Booked tests at hospital for patients. Maintained confidentially and worked effectively in a very busy atmosphere.

Worked front desk at assisted living facility. Answering phones, made travel arrangements for clients. Kept medical records up to date. Assisted Clients with all needs of receptionist. Performed clerical duties such as data entry, copying, faxing, scanning and purchasing supplies and assisting with special projects as needed. Maintained confidentially and worked effectively in a very busy atmosphere.