Trina Reddick Email & Phone Number

United States

United States

Philadelphia, Pennsylvania, United States

Promoted in 2019 to Company Trainer, and then Brand Ambassador, responsible for handling all technical and compliance issues, leasing operations of the property, renovations and maintenance, and marketing strategy implementation.Key Achievements:• Managed staff development operations, including managing new hiring, provide training and feedback and oversee assigned tasks to ensure consistently meeting and exceeding goals• Streamlined daily business operations of the 12 acre, 226 units (33 buildings), responsible for overseeing budget allocation, vendor management, processed weekly payroll, invoice processing, month end close-out processing, counter signing new and renewal and provide assistance for prospect touring• Implemented marketing strategies, increasing over 75% of retention and new lease rate, including directing construction and renovation projects for 227 units, hallways, and new amenities, including the required completion of the due diligence for takeover of the property that was built in the 1940's• Successfully led de-leasing, renewals and new application conversion of the property beginning with the occupancy of 72% and ended 2019 at 97.3% which exceeded the goal of 95%

Served as a main point of contact for customers, providing support as a liaison between Management and Residents, managing all community introduction, maintenance, marketing events and all legal processing. Key Achievements:• Increased revenues by collaborating with property management team to ensure accurate budget allocation, timely rent collection and minimize expenditure• Responsible for conducting monthly audits and overseeing routine inspection of the community and amenities and process rental suitability certificates accordingly• Orchestrated all leasing orientations and open house events, responsible for resolving queries, introduction to team, guidance about the community rules and functions, processing rental payments and invoices, and assist residents with maintenance requests• Manage all legal paper work, including move-in and move-out, create work orders, drafted late notices, handled collections, and processed files for evictions

Philadelphia

Successfully increased revenue of the property by directing daily operations of the community to increase the retention rate and influx of the new customers. Handled all lease touring, renovations, marketing and training aspects of the team and community. Key Achievements:• Managed the team of 11, responsible for overseeing the training, feedback and coaching to enhance skills and develop high-performing team members• Developed strategic marketing plans such as rebranding and renovations, resulting in successfully increasing leasing rate starting at 74% occupancy, and ending at 98.6% occupancy• Orchestrated daily operations of the 45-acre 900-unit community, inclusive of commercial space, residential apartments, townhomes and manor style units, including maintenance, budget allocations, leasing, processing U&O and monthly parking taxes • Decreased the risk of property value by implementing renovation plans of property, including kitchens and baths, while also designing the installation of the Luxor package lockers

Philadelphia, Pennsylvania

Supported daily business operations of a 1,095-unit residential community with over 2,000 residents. Responsible for resolving issues pertaining to maintenance, unit cleaning, behavior complaints, billing disputes and compliance with property policies. Served as legal representative for the property, responsible for testifying in court and implement judgements.Key Achievements:• Improved tenant retention and renewal rate by 50% by maintaining customer satisfaction standards• Spearheaded leasing and de-leasing process of 1,095 units, including all Corporate and Student Housing Leasing, in preparation of luxury renovations (989 after unit / property renovations)• Oversee daily business operations, including staff training and development, attending court hearings, construction services, monthly and annual budget allocation, and relocation teams • Managed all monthly reports such as: P&L, U&O taxes, Parking taxes, AR reports, and Final account statements, and weekly leasing Spotlight reporting

Greater Philadelphia Area

January 2014 - December 2014, Leadership Skills

Licensed Realator, Real Estate

Real Estate Studies

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Management, Accounting

Certification, Business Administration And Management, General

Diploma, General Studies

General Studies